Cannot download from media library, certain assets not found, displays stuck on downloading files

[codebymatt]

Hey all,

My last CMS server with docker crashed and couldn’t be recovered. I made a new one using a backup of the latest sql file on apache2 with ubuntu 22.04 (not docker). I was able to install the CMS 4.0.9 successfully. However, I’m noticing some issues that I can’t figure out:

• All displays are stuck on “display is downloading new files”.
• When I go to design a layout, the images for elements do not load (ex: asset/text-thumb).
• When I go to media, and click Download for any video, it just downloads a file with 0 bytes.

I’m wondering if these are all related to some permissions issue? I checked and those files are all owned by www-data and I tried 777’ing some videos, but the download issue persists.

Any help would be greatly appreciated!

Cheers,
-Matt

[Schweminska]

Try this steps from my post in another topic (Before and after the BaseURL part):

Player doesn't download files

It looks like the file has become corrupt. This happens sometimes. Delete your Library folder at C:/Users/morte/Documents/ and the Config under %appdata% and restart the player. After that, reauthenticate the player and the problem should be fixed. Due to your incorrect BaseURL, you should check out these two threads. It might be the same issue: If you havent done yet, disable your thumbnails: Windows automatically creates thumbnails for content in the User folder and will try to do so …

What is your Xibo Player version?

[codebymatt]

Hey Schweminska, thanks for responding! This server is linux based so I don’t think that can be the same issue as what I read in your linked post. Some players are on the old v3, but I tried some new test ones with the latest v4 as well.

[Schweminska]

Pardon, my bad. I should have read your second point more carefully.

Can you post your Apache Virtual Host configuration and some logs (Xibo CMS, Apache Access/Error Log)?

1. Is the path in CMS Settings → Library Location still correct and a fully qualified path?
2. Have you used the Verify All from the Modules page under the Administration section of the CMS main menu to ensure all updates/enhancements are applied to all module file?

[ProServ]

Look folder access rights where the media are downloaded.