Android Client Can not connect to CMS

[Badri_Chakvetadze]

Hello,

We have on-premis CMS installation version 3.2.1(Docker).

We have moved management portal from http to https. CMS itself working perfectly but now we have issue with android clients that cannot connect to the server via https URL (http still works perfectly).

Any help or advice is greatly appreciated!

thanks in advance.

[MrStefan]

I recently encountered a similar issue after we renewed our certificate.

For this you will need to directly access one of your Android devices. Open the Xibo app, head to the top right and click the 3 dots. Select Connect to CMS and fill in the usual. Once you attempt to make the connection and it fails, you should see an error message appear on the Android device.

Since you are having this issue after migrating to HTTPS and it still working fine over HTTP, I’m assuming this could be a problem with the certificate.

For me I encountered the following problems:

• ERR_CERT_VALIDITY_TOO_LONG - Certificate expiration date exceeded 1 year
• ERR_CERT_AUTHORITY_INVALID - The certificate chain was missing or incomplete

And had to solve this by changing to a new certificate with a shorter duration, and adding a CA-Chain to the server.