1.7.8 player won't launch

Chris_Waddilove · June 9, 2016, 4:41pm

Is there any way we can get our hands on 1.7.7?

Also having this issue, tried player on 6 computers, 3 brand new Win 10, 3 old (Win 7, 8.1 and 10). Looks like it just keeps crashing and restarting. Watch dog doesn’t even show up in system tray. Task Manager shows resources being consumed, but if you click the process, it immiediately deselects and appears to spawn a new process. I see the clock / spinning wheel / whatever you want to call it above the mouse pointer every second until I forcefully uninstall the software. Trying to end the process produces an error. Trying to uninstall it produces an error as well but still lets you uninstall.

I wanted to try Xibo today as it looked great and easy to set up. I have to have a demo going by tomorrow, and I can’t even get the player working after spending all that time on my layout

Edit: Tried putting the code in the config you mentioned, debug log does not get created. No other changes.

JWhite · June 9, 2016, 6:01pm

You can download 1.7.7 or earlier versions on the Github.

Chris_Waddilove · June 9, 2016, 10:05pm

Thanks JWhite! I will give that a shot.

dan: Video of install / what happens (apologies I got interrupted by one of my employees during the video) available here https://www.dropbox.com/s/8c67tqpbxtl1nwz/xibo_player.wmv?dl=0

Edit: Tried 1.7.7 - upon first connect on a new machine it is now stating “Display is awaiting licensing approval from an Administrator” - 1.7.8 did not get this far on that same machine.

Edit2: Assigned license in the Admin Portal, now getting “Invalid Configuration Option from CMS [PreventSleep]”. I have disabled Prevent Sleep in the Windows Display Profile, but I still receive the error. I assume this is due to the differences between 1.7.7 and 1.7.8, but hoping the testing information may assist.

Steven · June 9, 2016, 10:30pm

I had that same prevent sleep issue now that I am using 1.7.7 with .8 CMS. After a few attempts to check and uncheck this setting on the CMS the player began working correctly.

oscar-admin · June 10, 2016, 3:18am

Same issue with Windows 8.1 64bit on INTEL Computer Stick Z3735F

oscar-admin · June 10, 2016, 3:19am

Also same issue with Windows 10 on INTEL Z8300 Mini PC

dan · June 10, 2016, 6:59am

~~Would someone mind installing 1.7.8 and then replacing the XiboClient.exe in the installation folder with the one here to see if that makes any difference?~~ Edit: this has been tested and uploaded to the release page as a new MSI.

All I have done is disable one form of auto-restart (the non-watchdog one) in the hope that it records the error it experiences.

Its clearly crashing immediately - although I am very surprised that doesn’t record anything in the Windows Event Log.

Metik · June 10, 2016, 9:03am

Hi,

I also had the same problem.
This is the solution that worked for me.

end all Xibo processes.
make sure that Local Library on the Player Option is correct.
the best thing is, if you create new one.
start again Xibo client

I hope this will help you.

zimko · June 10, 2016, 9:05am

Maybe this can help you : > Info: 10/06/2016 10:59:59MainClient Started

Error: 10/06/2016 11:00:00UI ThreadMainUnhandled Exception: Could not find a part of the path 'C:\Users\vm-thin7\Documents\Xibo Library\status.json'.
Error: 10/06/2016 11:00:00UI ThreadMainStack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
at System.IO.StreamWriter…ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
at System.IO.File.WriteAllText(String path, String contents)
at XiboClient.MainForm.InitializeXibo()
at XiboClient.MainForm…ctor()
at XiboClient.Program.RunClient()
at XiboClient.Program.Main(String args)

and Xibo Library not created !

dan · June 10, 2016, 9:07am

That is very interesting - I’ll investigate

Absolutely - thank you

zimko · June 10, 2016, 9:14am

y hope, y hope for you

dan · June 10, 2016, 9:27am

I think I see the issue - thanks to @zimko and @Metik for debugging

~~Would someone with this problem please try this MSI: https://dl.dropboxusercontent.com/u/353651/xibo-client-1.7.8-win32-x86.msi~~ Edit: this has been tested and uploaded to the release page as a new MSI.

zimko · June 10, 2016, 9:28am

i have try something and it’s work’s

install 1.7.8 --> not works

uninstall version, clean and install 1.7.7 --> warning with sleep but work

Stop xibo client
NOT CLEAN and install 1.7.8 --> WORKS !!

zimko · June 10, 2016, 9:31am

Try new 1.7.8 dropbox version and this work’s nice job

dan · June 10, 2016, 9:34am

Ok fantastic - I will upload that to the release page now.

oscar-admin · June 10, 2016, 1:26pm

Dropbox working fine on Windows 8.1 64bit.

Chris_Waddilove · June 10, 2016, 2:21pm

Worked for me as well!

carlospoli · June 13, 2016, 2:28pm

not work for me, is the same problem

dan · June 13, 2016, 2:57pm

If you didn’t already, can you uninstall first and then reinstall - also make sure you’re selecting the new file and not the file marked as OLD_

carlospoli · June 17, 2016, 1:10pm

after clean old instalation

atttrib -a -i xibo*.* /s
del xibo*.* /s /q
clean regedit *.xibo
after instal 1.7.8 version
not work xibo config do not open

corrupted configuration failed when open xiboconfig