Xibo has stopped Android

Hi, I have a problem with an Android touch screen. Always when starting the player it gives the following error: “Xibo has stopped”. Until after the 5 minutes that the Xibo system has to restart, it does not start working normally. I have seen many posts that address the problem, but none with a concrete solution. I use the latest version of CMS and Player.
I would appreciate any suggestions or help.
Thank you

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