Xibo for Android loses connection


#1

Hi guys, we have a problem with Xibo for Android.

We are using Xibo Android 1.8 R104 and CMS 1.8.13 with no special problems at all, but we want to update Android devices with latest version. One reason is that sometimes we have blocking problems at random time and display. The content randomly stops playing and hold one layout continoulsy.

The problem is when we update release to 1.8 R108 (hoping bug resolved) the display lost connection and never again connects to CMS. Also tested with v2 R201.
Neither updated via CMS nor manual installation.

Only appears connected when manually clicks “Connect to CMS” after installation, never again.

Any idea? Thanks in advance!


#2

We are using Android 4.4.2 devices.
Tested in Bluestacks emulator, seems to work properly.


#3

I suggest you bring up the player’s status screen by clicking anywhere on the screen, then at the top.> Status and scroll down to check Licence and Registered
If it says false on Registered, please scroll down to the end to check the last 5 logged messages.

Alternatively you can send us screenshots of the whole Status Screen and send it to our support email.


#4

Thanks Nell.

Display shows: Registered = false, Licence = true.

There is not log messages:

image

Anyway, we are investigating if error are related to a bad network configuration of device not affected by R104.

Thanks, will keep you updated.


#5

I can see in your screenshot that the Next Scheduled Update is in 2000. Can you confirm that the time and date are set correctly in the Android system settings?

Many Thanks.


#6

Look at this new log:

I’ve just updated Xibo from R104 to R108 and it begins to fail. I can connect to the CMS by clicking “Connect to CMS” and player appears connected. After 5 minutes (the configured refresh interval), player returned to appear offline and never again reconnects.

Player has Internet access and network is correctly up…


#7

Thank you for the screenshots. According to the error logs you have provided, the Player is confirming that it does not have a network connection and so is unable to connect to your CMS. Your screenshots are quite limited and do not provide any time stamps so I have no idea how old these logs are.

You mentioned that the Player appears connected to your CMS when you enter the CMS credentials in Connect to CMS, can you confirm what you are seeing that makes you think they are connected? What does the Display entry look like in your CMS, is it showing as up to date?

You didn’t respond to my question about making sure that the time and date are set correctly on the device running your Player. Can you confirm they are set properly?

Can you provide a full status screenshot? You can always edit the photo so that any info you want to keep private is hidden or send it to me in a private message. Without being able to see more than you are providing, it is hard to tell when you are getting these errors and if there are any other logs that could explain your issue.

Please also let me know if this is a Wifi or wired network connection.

Many Thanks.