Before completing please check that the time, date and timezone have been correctly set on the device running the Player.
To be completed by the original poster:
Player Version
Both 4.402.1 and 4.403
Issue
This layout is used by multiple displays, but the issue is only happening on one of the displays. It is authorized and connected back to the CMS but just sits at a black Xibo screen indefinitely.
These errors are in the logs on the server
Exception in Run: Could not find file ‘C:\Users\MediaSignage01\Documents\XiboClient Library\requiredFiles.xml’.
Stack Trace: at XiboClient.MainWindow.GetActions() in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\MainWindow.xaml.cs:line 1010 at XiboClient.MainWindow.HandleActionTrigger(String triggerType, String triggerCode, Int32 sourceId, Point point) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\MainWindow.xaml.cs:line 1107 at XiboClient.MainWindow.MouseInterceptor_MouseClickEvent(Point point) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\MainWindow.xaml.cs:line 242 at XiboClient.Logic.MouseInterceptor.HookCallback(Int32 nCode, IntPtr wParam, IntPtr lParam) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\Logic\MouseInterceptor.cs:line 94
Stack Trace: at Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRC(Int32 rc, sqlite3 db) at Microsoft.Data.Sqlite.SqliteConnectionInternal…ctor(SqliteConnectionStringBuilder connectionOptions, SqliteConnectionPool pool) at Microsoft.Data.Sqlite.SqliteConnectionPool.GetConnection() at Microsoft.Data.Sqlite.SqliteConnectionFactory.GetConnection(SqliteConnection outerConnection) at Microsoft.Data.Sqlite.SqliteConnection.Open() at XiboClient.Stats.StatManager.InitDatabase() in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\Stats\StatManager.cs:line 92 at XiboClient.MainWindow.InitializeXibo() in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\MainWindow.xaml.cs:line 187 at XiboClient.MainWindow…ctor(Boolean screenSaver) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\MainWindow.xaml.cs:line 120 at XiboClient.App.RunClient(Boolean screenSaver) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\App.xaml.cs:line 115 at XiboClient.App.OnStartup(StartupEventArgs e) in c:\Users\build\Documents\xibo-for-windows-build\build\repo\bd7184c-player\App.xaml.cs:line 79
When this problem first started happening, I uninstalled the player, deleted the display in the CMS, then reinstalled the player and authorized in the CMS. When that didn’t fix the problem, I wiped the PC running the display and reinstalled Windows (it had 32bit Windows 10 and is now 64bit Win10).
I inherited running this system from a former colleague in the organization with zero documentation and it’s been smooth sailing since then, but this is the first problem I’ve run into. My knowledge of how everything works is limited, so I’m hoping someone here can shed some light on what the problem might be.
The CMS is installed on a virtual Ubuntu server. It is a docker install and is at Version 4.0.14. From what I can gather, the images and whatnot are stored in a SQLLite database local to the CMS server.
I don’t know if this is related, but also in the logs all of my displays have this error every few minutes:
SQLSTATE[22003]: Numeric value out of range: 1264 Out of range value for column ‘storageAvailableSpace’ at row 1
Provide screenshots where possible!
