One of our players controls a wall of 5 x 2 screens and I upgraded the player version from 2R201 to 2R254.1 today.
The Windows profile has a size of 9600 width and 2160 height.
Screenshots worked well until now but when I make a screenshot request after the upgrade, it just does nothing. The thumbnails don’t refresh and nothing happens.
If I edit the profile settings and change it to 1980 x 1080, it works.
Did you put a maximum size or something ? Because it worked well with 9600 x 2160 in the previous versions.
Thank you for your help.