One of our players controls a wall of 5 x 2 screens and I upgraded the player version from 2R201 to 2R254.1 today.
The Windows profile has a size of 9600 width and 2160 height.
Screenshots worked well until now but when I make a screenshot request after the upgrade, it just does nothing. The thumbnails don’t refresh and nothing happens.
If I edit the profile settings and change it to 1980 x 1080, it works.
Did you put a maximum size or something ? Because it worked well with 9600 x 2160 in the previous versions.
I’ve tried several different configurations to recreate this issue now and unfortunately I cannot. I don’t have a setup to test with such a large resolution though - the biggest I have is 4k+1080p side by side (that is 4920x1920).
Each time I have tested I do get a screenshot returned.
I’ve double checked what we’re doing in the code and it seems to be fine. Please can you check your logs for errors and get back to me?