Video looping bug?

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1

Hi!

I’ve been playing around with Xibo cms v1.7.4 and Android trial v1.7R54 and got some weird behaviour with the following layout:

  • Region1 contains a 15 secs video with looping on
  • Region2 with a still image for 45 secs duration.

After the first full video run, it will continuously restart after 9-10 secs until Region2 expires.

I can consistently reproduce this behaviour with any video that is at least 9-10 secs shorter than Region2.

Any clues?

TIA

2

Is the Video itself set to loop, or is the region set to loop? And what duration do you have on the video?

3

Hi Dan,

Thank you for your quick reply!

Region1 is set to loop. Video duration set to 0, so no looping available for the video itself.

From your questions I realized that maybe I need to set some duration for the video. So I run some tests and find out that if I set some video duration (1 sec was enough) and set looping on (for the video itself), it worked as desired.

But then, I added a 2nd video to Region1 (still their added length is ~10 secs shorter than Region2 duration) to be played sequentially in a loop. In this case I couldn’t set looping option for each video (for obvious reasons), so I had to set the looping option for the whole region.

In this last scenario, the original problem showed up again: it will play both videos completely and in sequence in the fisrt sun; for the next loops it will play ~10s of the first video then ~10s of the second, and so on.

Thank you again.

4

Sorry for the delay - we’ve had this exact problem before.

I won’t bore you with all the debugging details - it turned out to be a problem with the video codec (in our case they were exported from PowerPoint).

Re-encoding the videos to something supported natively by android fixed the issue - see https://springsignage.freshdesk.com/support/solutions/articles/69914

5

Hi Dan,

I will follow the link and re-encode the video and see if this solves the problem.

I’ll let you know.

Thank you!

6

Hi Dan,

Even though the link you provided refers to a different kind of problem (not being able to play a video at all), I’ve re-encoded the video as per the instructions using avconv.

Unfotunatelly, this didn’t make any improvement to the problem I reported.

Please let me know what else can I try.

Thank you.

7

I pointed you there for the re-encoding advice rather than the whole issue :smile:

I don’t have anything else to suggest at the moment - if we can have an export of your layout then we will run some tests here.

@Peter Can you organise that please?

8

Hi,

Could you please export your layout for us to test?
You can send me download link via pm, if you don’t want to post it here.

Thanks,
Peter

9

Hi Peter,

Thank you and Dan for the follow-up.

You may download the exported layout from the following link:

Please let me know if there’s anything else I can help with.