Unsupported Video. Error: Source error, Detail: SETUP 500

I am getting this fault on my Android device. Can not find out that this means. Am still trouble shooting this morning, will add more as I find out more. The CMS is self hosts as it needs to access several camera that are behind a firewall.

hi,

most of source errors are encoding problem.
even though other player software or hardware can play the clip, xibo can’t play somtimes.

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Is there a way to fix this with loading more codex or another app?