I hope someone can help me with an issue I am getting. I am trying to request a screen shot from and Android client and nothing happens on the CMS. I have tried searching on here and can’t see anything obvious. I have enabled logging and I get the following error message
Unsupported image type. GD driver is only able to decode JPG, PNG, GIF or WebP files. Exception Type: Intervention\Image\Exception\NotReadableException
I don’t know much about XMR but I did try using the option to reconfigure under the display advanced tab but it now appear to have broken the connection to the client as I can’t collect from it anymore.
The error I get is
This Player is not configured or ready to receive push commands over XMR. Please contact your administrator.
If you’re using a Cloud CMS from Xibo Signage then XMR has already been correctly configured for you.
The most likely reason XMR won’t be working is either that there’s a firewall blocking the Player from accessing the CMS on port 9505/tcp, or the date, time or timezone are wrong on your device. Even a few minutes wrong will cause a problem.
If you can have the device set its own time from the internet, and check that the timezone configured is correct that will give best results.
If you can’t get that port opened (the Player is connecting to the CMS on that port for clarity - the CMS doesn’t need to connect to the Player), then you can still use commands with the schedule instead. You can’t use on demand commands though as there’s no mechanism to push those through in real time.