Time stamp not working sometimes

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1

Most of the times, the component date-times work like a charm. But sometimes, the area is filled up with the color green and we can’t see the date time. I am using the latest version of the Windows client 1.7.4.

Here is the code for the text in the area :

<p><span style="font-size:28px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(255, 255, 255);">[DD-MM-YYYY]&nbsp; [HH:mm]</span></span></span></p>
2

That’s odd, are you able to tell us more about when it happens?
Just to clear one thing, you are using clock module -> digital with this code, right?

Because you could also use text module with similar code:

<p><span style="font-size:28px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(255, 255, 255);">[Clock|DD/MM/YYYY]&nbsp; [Clock|HH:mm]</span></span></span></p>

Both options should work, you can give a text module a try, other than that if you could specify when this issue occur, then perhaps we will find some solution, since I was unable to recreate it, at least for now.

3

You are right. I am using the digital clock component.

4

Are you using a PNG format background image when it stops working?

5

We are using jpg picture for the main background. There is no background for the area where we display the times. This way, the times is displayed over the background with transparency.

I have enable the debug and here is the error message :
107973
2015-09-14 12:14:00
Client
[UI Thread] WebMedia
Unknown exception La référence d’objet n’est pas définie à une instance d’un objet.

I would translate that : The referenced object is not define to an instance of a object?

I have many error of that kind at different moment of the day.