Ticker wont show in layout

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1

Hi all,

i’m trying to show a news ticker in a layout. The ticker has a valid rss feed url set and also color etc. are valid.
I’ve also set a text if the feed could not be loaded.

The text should run vom right to left and i’ve set the corresponding parameters.
As soon as a animation is defined for the ticker (flip, fade, run from rtl, etc.) the ticker is not shown anymore.

The Debug Output at the browser console during layout test is as follows:

18/9/2017 14:53:36 DEBUG: Creating media 149
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option disabledatesort -> 0
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option durationisperitem -> 1
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option effect -> marqueeRight
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option itemsperpage -> 5
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option itemssidebyside -> 0
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option lowerlimit -> 0
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option name -> Ticker
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option numitems -> 5
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option overridetemplate -> 0
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option sourceid -> 1
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option speed -> 4
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option takeitemsfrom -> start
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option templateid -> title-only
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option textdirection -> rtl
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option updateinterval -> 120
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option upperlimit -> 0
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option uri -> http%3A%2F%2Fwww.tagesschau.de%2Fxml%2Frss2
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Option xmds -> 1
> jquery-1.11.1.min.js:4 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
> send @ jquery-1.11.1.min.js:4
> XMLHttpRequest.send (async)
> send @ jquery-1.11.1.min.js:4
> ajax @ jquery-1.11.1.min.js:4
> Layout @ html-preview.js:304
> dsInit @ html-preview.js:42
> (anonymous) @ 23:39
> j @ jquery-1.11.1.min.js:2
> fireWith @ jquery-1.11.1.min.js:2
> ready @ jquery-1.11.1.min.js:2
> J @ jquery-1.11.1.min.js:2
> html-preview.js:62 18/9/2017 14:53:36 DEBUG: Created media 149

Is there any log or so to check, why the ticker does not show up?

2

What CMS and player versions are you using please?

Is the feed valid according to https://validator.w3.org/feed/

Are you using the default title-only template or was it edited to show other items as well?

Could you try our feed and see if that will show any items? https://blog.xibo.org.uk/rss/

3

i’m using latest Windows Player on Windows 10 64 Bit.

Not completely, but this feed rund in any other rss reader fine. The Result can be seen here:
https://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fwww.tagesschau.de%2Fxml%2Frss2

Yes, i’m using the default title only template without any changes.

Sure. Same result and the log output is the same.

4

It would be really good to know your CMS version and if it’s docker or manual/custom installation.

Regarding the feed itself, could go through Report Fault wizard please?
ie enable debugging, recreate issue (force CMS to try and parse the feed), check logs.

If it’s manual/custom installation then please do have a look here Using Tickers, Forecast, Twitter and other external resources that make use of HTTPS connections

If it’s manual/custom 1.8.2 installation, please also make sure that DocumentRoot, URL rewriting, XMR, XTR are correctly configured - https://xibo.org.uk/manual/en/install_environment.html

5

Xibo Digital Signage - www.xibo.org.uk. Version 1.8.2
It’s a manual installation, but i see the same problem at a docker installation.

i did so. I’ve checked the log.csv. Looks good so far, i can see CURL fetching the feed and also the items are shown correct at the log. As if if switch off any animations the feed items are displayed as a static text, i don’t think this problem is related to the server side?

The feed is a http not https address (double checked this and tried with another valid http feed url).

I went through the guide and all is set as described.

Regards

6

In desperation i cleared the cache of the ticker module in module settings. After that action the ticker showed up at my windows players.

7

ok I’ve seen your post in other topic about it as well.

If it will fix the issue in said other topic, then perhaps that’s something that could/should run automatically after upgrade.