Ticker: image updated but still the old image on screen

[GLBD]

To be completed by the original poster:

CMS Version

1.7.8

Player Type

Android 7.1.2

Player Version

1.8 R110

Issue

My ticker include txt+image. When I modify the text and the image, only the text updated appear on the screen, not the new image (stll the old image). Even if I relaunch XIBO or clear cached data on my player, it’s still the old image on the screen.
What can I do? Is there something to change in the parameters of my ticker?

Many thanks!

[alex]

1.7 is no longer maintained or supported. It’s unlikely we’re going to be able to assist you with that.

The way tickers updated has been substantially reworked in later versions so I would suggest you test an updated CMS to see if your issue has already been corrected, and if so upgrade your existing CMS.

[GLBD]

Thanks Alex but unfortunatly, I can’t update the CMS…

[alex]

Then even if we worked out what was wrong, as it’s not a supported or maintained release and you can’t update it anyway, how would you ever fix it? 1.7 is nearly 5.5 years old now. Sorry but you’ll need to update - even if just for securities sake.

[GLBD]

I understand but I can just update the APK. We have modified our 1.7.8 CMS to link the ticker with a specific website that manage our local news. With this website, each user, with a specific login/password, can publish its own local news. That’s why, for the moment, I can’t update our CMS…

Is there some options in the ticker to refresh it faster?

Thanks!