There is error on xml document...Clients doesnt update

Hi,

i have 3 screens and clients and cms are all updated with latest version. 2 days ago , my screens stoped updating suddenly. You can see log file below, and i will be glad if someone can explain me what is going on with clients.

    ScheduleManagerThread|4.1.2016 14:14:47|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:14:47|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:14:47|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout
FileAgent_media_Id_15|4.1.2016 14:14:49|Error|FileAgent - Run|Exception in Run: There is an error in XML document (218, 10).
FileAgent_media_Id_10|4.1.2016 14:14:50|Error|FileAgent - Run|Exception in Run: There is an error in XML document (71, 10).
ScheduleManagerThread|4.1.2016 14:14:57|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:14:57|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:14:57|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout
ScheduleManagerThread|4.1.2016 14:15:07|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:15:07|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:15:07|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout
ScheduleManagerThread|4.1.2016 14:15:17|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:15:17|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:15:17|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout
ScheduleManagerThread|4.1.2016 14:15:27|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:15:27|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:15:27|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout
FileAgent_media_Id_9|4.1.2016 14:15:30|Error|FileAgent - Run|Exception in Run: Unable to connect to the remote server
LogAgent|4.1.2016 14:15:32|Error|LogAgent - Run|WebException in Run: Unable to connect to the remote server
FileAgent_media_Id_12|4.1.2016 14:15:33|Error|FileAgent - Run|Exception in Run: There is an error in XML document (86, 11).
FileAgent_media_Id_14|4.1.2016 14:15:34|Error|FileAgent - Run|Exception in Run: There is an error in XML document (32, 2116).
FileAgent_media_Id_11|4.1.2016 14:15:35|Error|FileAgent - Run|Exception in Run: There is an error in XML document (106, 13).
ScheduleManagerThread|4.1.2016 14:15:37|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
UI Thread|4.1.2016 14:15:38|Error|MainForm - ChangeToNextLayout|Prepare Layout Failed. Exception raised was: Default layout
UI Thread|4.1.2016 14:15:38|Error|MainForm - ChangeToNextLayout|Layout Change to  failed. Exception raised was: Default layout

Hi,

Did you change anything in layout 12?
Is it rendered as valid in CMS?

Is your CMS self hosted?

Could you go to modules page and click on ‘verify all’, restart the player and give it a moment to download everything.
Could you go to ‘Report Fault’ page, see if there are any ‘X’ there, also turn on debugging there, recreate the problem and see if there is anything interesting on ‘logs’ page (you might want to also turn on auditing on that display, you can do that on Displays page ->edit display-> advanced tab)

Could you show us a screenshot of whole status screen on this device?

Hi Peter,
Layout 12 has only one region which has 1 picture on timeline.
shows valid in CMS,
my cms is self hosted,
i have verified all modules many times and few minutes ago did again but nothing changed on client side.All downloads shows %0
There is no X in refortfault. only ! in internationalisation …
I have truned on auditing on display. Here you can see audit reports; (Sunucu means server, DSP002… is client)

60910	16-01-04 03:29:47	Sunucu	User	DisplayList	SQL: SELECT display.displayid, display.display, displaygroup.description, layout.layout, display.loggedin, IFNULL(display.lastaccessed, 0) AS lastaccessed, display.inc_schedule, display.licensed, display.email_alert, displaygroup.DisplayGroupID, display.ClientAddress, display.MediaInventoryStatus, display.MacAddress, display.client_type, display.client_version, display.client_code, display.screenShotRequested, display.storageAvailableSpace, display.storageTotalSpace, currentLayout.layout AS currentLayout, currentLayout.layoutId AS currentLayoutId FROM display INNER JOIN lkdisplaydg ON lkdisplaydg.DisplayID = display.DisplayID INNER JOIN displaygroup ON displaygroup.DisplayGroupID = lkdisplaydg.DisplayGroupID LEFT OUTER JOIN layout ON layout.layoutid = display.defaultlayoutid LEFT OUTER JOIN layout currentLayout ON currentLayout.layoutId = display.currentLayoutId WHERE displaygroup.IsDisplaySpecific = 1 ORDER BY displayid. Params: array (
).
60909	16-01-04 03:29:37	Sunucu	Nonce	AllowedFile	array (
'displayId' => '7',
'layoutId' => '12',
)
60908	16-01-04 03:29:37	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 12, fileType: layout, chunkOffset: 0, chunkSize: 0
60907	16-01-04 03:29:37	Sunucu	Display	Touch	IN
60906	16-01-04 03:29:37	Sunucu	Nonce	AllowedFile	array (
'fileId' => '403',
'displayId' => '7',
)
60905	16-01-04 03:29:37	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 403, fileType: media, chunkOffset: 0, chunkSize: 512000
60904	16-01-04 03:29:37	Sunucu	Display	Touch	IN
60903	16-01-04 03:29:37	Sunucu	Nonce	AllowedFile	array (
'fileId' => '28',
'displayId' => '7',
)
60902	16-01-04 03:29:37	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 28, fileType: media, chunkOffset: 0, chunkSize: 512000
60901	16-01-04 03:29:37	Sunucu	Display	Touch	IN
60900	16-01-04 03:29:36	Sunucu	Nonce	AllowedFile	array (
'fileId' => '27',
'displayId' => '7',
)
60899	16-01-04 03:29:36	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 27, fileType: media, chunkOffset: 0, chunkSize: 512000
60898	16-01-04 03:29:36	Sunucu	Display	Touch	IN
60897	16-01-04 03:29:36	Sunucu	Nonce	AllowedFile	array (
'fileId' => '26',
'displayId' => '7',
)
60896	16-01-04 03:29:36	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 26, fileType: media, chunkOffset: 0, chunkSize: 512000
60895	16-01-04 03:29:36	Sunucu	Display	Touch	IN
60894	16-01-04 03:29:35	Sunucu	Nonce	AllowedFile	array (
'fileId' => '25',
'displayId' => '7',
)
60893	16-01-04 03:29:35	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 25, fileType: media, chunkOffset: 0, chunkSize: 512000
60892	16-01-04 03:29:35	Sunucu	Display	Touch	IN
60891	16-01-04 03:29:35	Sunucu	Nonce	AllowedFile	array (
'fileId' => '24',
'displayId' => '7',
)
60890	16-01-04 03:29:35	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 24, fileType: media, chunkOffset: 0, chunkSize: 512000
60889	16-01-04 03:29:35	Sunucu	Display	Touch	IN
60888	16-01-04 03:29:35	Sunucu	Nonce	AllowedFile	array (
'fileId' => '23',
'displayId' => '7',
)
60887	16-01-04 03:29:35	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 23, fileType: media, chunkOffset: 0, chunkSize: 512000
60886	16-01-04 03:29:35	Sunucu	Display	Touch	IN
60885	16-01-04 03:29:34	Sunucu	Nonce	AllowedFile	array (
'fileId' => '22',
'displayId' => '7',
)
60884	16-01-04 03:29:34	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 22, fileType: media, chunkOffset: 0, chunkSize: 512000
60883	16-01-04 03:29:34	Sunucu	Display	Touch	IN
60882	16-01-04 03:29:34	Sunucu	Nonce	AllowedFile	array (
'fileId' => '20',
'displayId' => '7',
)
60881	16-01-04 03:29:34	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 20, fileType: media, chunkOffset: 0, chunkSize: 512000
60880	16-01-04 03:29:34	Sunucu	Display	Touch	IN
60879	16-01-04 03:29:34	Sunucu	Nonce	AllowedFile	array (
'fileId' => '21',
'displayId' => '7',
)
60878	16-01-04 03:29:34	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 21, fileType: media, chunkOffset: 0, chunkSize: 512000
60877	16-01-04 03:29:34	Sunucu	Display	Touch	IN
60876	16-01-04 03:29:33	Sunucu	Nonce	AllowedFile	array (
'fileId' => '17',
'displayId' => '7',
)
60875	16-01-04 03:29:33	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 17, fileType: media, chunkOffset: 0, chunkSize: 512000
60874	16-01-04 03:29:33	Sunucu	Nonce	AllowedFile	array (
'fileId' => '13',
'displayId' => '7',
)
60873	16-01-04 03:29:33	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 13, fileType: media, chunkOffset: 0, chunkSize: 512000
60872	16-01-04 03:29:33	Sunucu	Display	Touch	IN
60871	16-01-04 03:29:33	Sunucu	Display	Touch	IN
60870	16-01-04 03:29:26	Sunucu	Nonce	AllowedFile	array (
'fileId' => '14',
'displayId' => '7',
)
60869	16-01-04 03:29:26	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 14, fileType: media, chunkOffset: 0, chunkSize: 512000
60868	16-01-04 03:29:26	Sunucu	Display	Touch	IN
60867	16-01-04 03:29:26	Sunucu	Nonce	AllowedFile	array (
'fileId' => '15',
'displayId' => '7',
)
60866	16-01-04 03:29:26	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 15, fileType: media, chunkOffset: 0, chunkSize: 512000
60865	16-01-04 03:29:26	Sunucu	Display	Touch	IN
60864	16-01-04 03:29:26	Sunucu	Nonce	AllowedFile	array (
'fileId' => '16',
'displayId' => '7',
)
60863	16-01-04 03:29:26	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 16, fileType: media, chunkOffset: 0, chunkSize: 512000
60862	16-01-04 03:29:26	Sunucu	Display	Touch	IN
60861	16-01-04 03:29:25	Sunucu	Nonce	AllowedFile	array (
'fileId' => '10',
'displayId' => '7',
)
60860	16-01-04 03:29:25	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 10, fileType: media, chunkOffset: 0, chunkSize: 512000
60859	16-01-04 03:29:25	Sunucu	Display	Touch	IN
60858	16-01-04 03:29:25	Sunucu	Nonce	AllowedFile	array (
'fileId' => '11',
'displayId' => '7',
)
60857	16-01-04 03:29:25	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 11, fileType: media, chunkOffset: 0, chunkSize: 512000
60856	16-01-04 03:29:25	Sunucu	Display	Touch	IN
60855	16-01-04 03:29:24	DSP00202012016	XMDSSoap4	SubmitStats	Received XML. <log><stat type="Layout" fromdt="2016-01-04 15:28:04" todt="2016-01-04 15:28:14" layoutid="0" scheduleid="0" mediaid=""></stat><stat type="Layout" fromdt="2016-01-04 15:28:14" todt="2016-01-04 15:28:24" layoutid="0" scheduleid="0" mediaid=""></stat><stat type="Layout" fromdt="2016-01-04 15:28:24" todt="2016-01-04 15:28:35" layoutid="0" scheduleid="0" mediaid=""></stat><stat type="Layout" fromdt="2016-01-04 15:28:35" todt="2016-01-04 15:28:45" layoutid="0" scheduleid="0" mediaid=""></stat><stat type="Layout" fromdt="2016-01-04 15:28:45" todt="2016-01-04 15:28:55" layoutid="0" scheduleid="0" mediaid=""></stat><stat type="Layout" fromdt="2016-01-04 15:28:55" todt="2016-01-04 15:29:05" layoutid="0" scheduleid="0" mediaid=""></stat></log>
60854	16-01-04 03:29:24	Sunucu	Display	Touch	IN
60853	16-01-04 03:29:24	Sunucu	Display	Touch	IN
60852	16-01-04 03:29:24	DSP00202012016	XMDSSoap4	MediaInventory	<files><file type="media" id="9" complete="0" lastChecked="4.1.2016 15:29:18" md5="3c9137d88a00b1ae0b41ff6a70571615" /><file type="media" id="10" complete="0" lastChecked="4.1.2016 15:29:18" md5="3659986d00e56c929218084aeb991cca" /><file type="media" id="11" complete="0" lastChecked="4.1.2016 15:29:18" md5="d59f5fc84ef7747f27baddc07fe81487" /><file type="media" id="12" complete="0" lastChecked="4.1.2016 15:29:18" md5="67bb26c11dba6c366834e65f5933aff2" /><file type="media" id="13" complete="0" lastChecked="4.1.2016 15:29:18" md5="2286bb4f44d9ea301131a25c5204ca0a" /><file type="media" id="14" complete="0" lastChecked="4.1.2016 15:29:18" md5="4310a8127c98c2fc13d1f6597c338e6f" /><file type="media" id="15" complete="0" lastChecked="4.1.2016 15:29:18" md5="55991caa2c44b85d0604349da0f8c42b" /><file type="media" id="16" complete="0" lastChecked="4.1.2016 15:29:18" md5="ffcde6f93e4ac6cb6d4dddad45d344db" /><file type="media" id="17" complete="0" lastChecked="4.1.2016 15:29:18" md5="cd44dfb10cf85968f429871c1334ee78" /><file type="media" id="20" complete="0" lastChecked="4.1.2016 15:29:18" md5="145ba08b1886ec06ed80385eb768a050" /><file type="media" id="21" complete="0" lastChecked="4.1.2016 15:29:18" md5="116465d531ff4545df0076dd07e3a8c2" /><file type="media" id="22" complete="0" lastChecked="4.1.2016 15:29:18" md5="c02337bb47f24987a71f94c151292c1e" /><file type="media" id="23" complete="0" lastChecked="4.1.2016 15:29:18" md5="8c0f6fd19bfa5763a0860b5930a66e14" /><file type="media" id="24" complete="0" lastChecked="4.1.2016 15:29:18" md5="fe45297f78b1ab6d8ed9b623d2634530" /><file type="media" id="25" complete="0" lastChecked="4.1.2016 15:29:18" md5="cd287dcbb4564b57692cfed0e2e58345" /><file type="media" id="26" complete="0" lastChecked="4.1.2016 15:29:18" md5="c90a4c420dd010a5e95dedb8927a29e7" /><file type="media" id="27" complete="0" lastChecked="4.1.2016 15:29:18" md5="23bdd628e402164e4d1594c50de5fa07" /><file type="media" id="28" complete="0" lastChecked="4.1.2016 15:29:18" md5="bd4348403e038ffbb6f364341c7ab757" /><file type="media" id="403" complete="0" lastChecked="4.1.2016 15:29:18" md5="7db4df8931b3d874ac0a58a106a9b533" /><file type="layout" id="12" complete="0" lastChecked="4.1.2016 15:29:18" md5="49579093333982cb9eac5928c87948c0" /></files>
60851	16-01-04 03:29:24	Sunucu	Display	Touch	IN
60850	16-01-04 03:29:23	Sunucu	Nonce	AllowedFile	array (
'fileId' => '9',
'displayId' => '7',
)
60849	16-01-04 03:29:23	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 9, fileType: media, chunkOffset: 0, chunkSize: 512000
60848	16-01-04 03:29:23	Sunucu	Display	Touch	IN
60847	16-01-04 03:29:05	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Layout Change to failed. Exception raised was: Default layout
60846	16-01-04 03:29:05	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Prepare Layout Failed. Exception raised was: Default layout
60845	16-01-04 03:29:04	DSP00202012016	Client	[ScheduleManagerThread] ScheduleManager - LoadNewS	Layout invalid: 12
60844	16-01-04 03:28:55	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Layout Change to failed. Exception raised was: Default layout
60843	16-01-04 03:28:55	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Prepare Layout Failed. Exception raised was: Default layout
60842	16-01-04 03:28:54	DSP00202012016	Client	[ScheduleManagerThread] ScheduleManager - LoadNewS	Layout invalid: 12
60841	16-01-04 03:28:45	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Layout Change to failed. Exception raised was: Default layout
60840	16-01-04 03:28:45	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Prepare Layout Failed. Exception raised was: Default layout
60839	16-01-04 03:28:44	DSP00202012016	Client	[ScheduleManagerThread] ScheduleManager - LoadNewS	Layout invalid: 12
60838	16-01-04 03:28:35	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Layout Change to failed. Exception raised was: Default layout
60837	16-01-04 03:28:35	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Prepare Layout Failed. Exception raised was: Default layout
60836	16-01-04 03:28:34	DSP00202012016	Client	[ScheduleManagerThread] ScheduleManager - LoadNewS	Layout invalid: 12
60835	16-01-04 03:28:24	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Layout Change to failed. Exception raised was: Default layout
60834	16-01-04 03:28:24	DSP00202012016	Client	[UI Thread] MainForm - ChangeToNextLayout	Prepare Layout Failed. Exception raised was: Default layout
60833	16-01-04 03:28:24	DSP00202012016	Client	[ScheduleManagerThread] ScheduleManager - LoadNewS	Layout invalid: 12
60832	16-01-04 03:29:22	DSP00202012016	XMDSSoap4	SubmitLog	XML log: <log><trace date="2016-01-04 15:28:24" category="Error"><logdate>4.1.2016 15:28:24</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - LoadNewSchedule</method><message>Layout invalid: 12</message></trace><trace date="2016-01-04 15:28:24" category="Error"><logdate>4.1.2016 15:28:24</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Prepare Layout Failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:24" category="Error"><logdate>4.1.2016 15:28:24</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Layout Change to failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:34" category="Error"><logdate>4.1.2016 15:28:34</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - LoadNewSchedule</method><message>Layout invalid: 12</message></trace><trace date="2016-01-04 15:28:35" category="Error"><logdate>4.1.2016 15:28:35</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Prepare Layout Failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:35" category="Error"><logdate>4.1.2016 15:28:35</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Layout Change to failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:44" category="Error"><logdate>4.1.2016 15:28:44</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - LoadNewSchedule</method><message>Layout invalid: 12</message></trace><trace date="2016-01-04 15:28:45" category="Error"><logdate>4.1.2016 15:28:45</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Prepare Layout Failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:45" category="Error"><logdate>4.1.2016 15:28:45</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Layout Change to failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:54" category="Error"><logdate>4.1.2016 15:28:54</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - LoadNewSchedule</method><message>Layout invalid: 12</message></trace><trace date="2016-01-04 15:28:55" category="Error"><logdate>4.1.2016 15:28:55</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Prepare Layout Failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:28:55" category="Error"><logdate>4.1.2016 15:28:55</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Layout Change to failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:29:04" category="Error"><logdate>4.1.2016 15:29:04</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - LoadNewSchedule</method><message>Layout invalid: 12</message></trace><trace date="2016-01-04 15:29:05" category="Error"><logdate>4.1.2016 15:29:05</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Prepare Layout Failed. Exception raised was: Default layout</message></trace><trace date="2016-01-04 15:29:05" category="Error"><logdate>4.1.2016 15:29:05</logdate><thread>UI Thread</thread><method>MainForm - ChangeToNextLayout</method><message>Layout Change to failed. Exception raised was: Default layout</message></trace></log>
60831	16-01-04 03:29:22	Sunucu	Display	Touch	IN
60830	16-01-04 03:29:22	Sunucu	Nonce	AllowedFile	array (
'fileId' => '12',
'displayId' => '7',
)
60829	16-01-04 03:29:22	DSP00202012016	XMDSSoap4	GetFile	hardwareKey: 8f7cfe248d3904ada7706ddfcadfe4e9, fileId: 12, fileType: media, chunkOffset: 0, chunkSize: 512000
60828	16-01-04 03:29:22	Sunucu	Display	Touch	IN
60827	16-01-04 03:29:17	DSP00202012016	XMDSSoap4	RequiredFiles	<?xml version="1.0"?>
<files><file type="media" id="9" size="95785" md5="3c9137d88a00b1ae0b41ff6a70571615" download="xmds" path="jquery-1.11.1.min.js"/><file type="media" id="10" size="2466" md5="3659986d00e56c929218084aeb991cca" download="xmds" path="xibo-layout-scaler.js"/><file type="media" id="11" size="4832" md5="d59f5fc84ef7747f27baddc07fe81487" download="xmds" path="xibo-webpage-render.js"/><file type="media" id="12" size="160251" md5="67bb26c11dba6c366834e65f5933aff2" download="xmds" path="moment.js"/><file type="media" id="13" size="2248" md5="2286bb4f44d9ea301131a25c5204ca0a" download="xmds" path="jquery.marquee.min.js"/><file type="media" id="14" size="28669" md5="4310a8127c98c2fc13d1f6597c338e6f" download="xmds" path="jquery-cycle-2.1.6.min.js"/><file type="media" id="15" size="9086" md5="55991caa2c44b85d0604349da0f8c42b" download="xmds" path="xibo-text-render.js"/><file type="media" id="16" size="1585" md5="ffcde6f93e4ac6cb6d4dddad45d344db" download="xmds" path="xibo-dataset-render.js"/><file type="media" id="17" size="20242" md5="cd44dfb10cf85968f429871c1334ee78" download="xmds" path="flipclock.min.js"/><file type="media" id="20" size="40668" md5="145ba08b1886ec06ed80385eb768a050" download="xmds" path="WeatherIcons-Regular.otf"/><file type="media" id="21" size="97331" md5="116465d531ff4545df0076dd07e3a8c2" download="xmds" path="standard-icons.png"/><file type="media" id="22" size="6493" md5="c02337bb47f24987a71f94c151292c1e" download="xmds" path="weather-icons.min.css"/><file type="media" id="23" size="35151" md5="8c0f6fd19bfa5763a0860b5930a66e14" download="xmds" path="weathericons-regular-webfont.eot"/><file type="media" id="24" size="127706" md5="fe45297f78b1ab6d8ed9b623d2634530" download="xmds" path="weathericons-regular-webfont.svg"/><file type="media" id="25" size="67016" md5="cd287dcbb4564b57692cfed0e2e58345" download="xmds" path="weathericons-regular-webfont.ttf"/><file type="media" id="26" size="40408" md5="c90a4c420dd010a5e95dedb8927a29e7" download="xmds" path="weathericons-regular-webfont.woff"/><file type="media" id="27" size="37057" md5="23bdd628e402164e4d1594c50de5fa07" download="xmds" path="emoji.css"/><file type="media" id="28" size="562053" md5="bd4348403e038ffbb6f364341c7ab757" download="xmds" path="emoji.png"/><file type="media" id="403" size="817079" md5="7db4df8931b3d874ac0a58a106a9b533" download="xmds" path="403.jpg"/><file type="layout" id="12" size="441" md5="49579093333982cb9eac5928c87948c0" download="xmds" path="12"/><file type="blacklist"/></files>
60826	16-01-04 03:29:17	Sunucu	layout	LayoutInformation	Finished with Region
60825	16-01-04 03:29:17	Sunucu	Layout	GetLayoutXml	OUT
60824	16-01-04 03:29:17	Sunucu	Layout	GetLayoutXml	IN
60823	16-01-04 03:29:17	Sunucu	layout	LayoutInformation	Assessing Region: 56897e6036872
60822	16-01-04 03:29:17	Sunucu	layout	GetRegionList	[OUT]
60821	16-01-04 03:29:17	Sunucu	layout	GetRegionList	[IN] Loaded XML into DOM
60820	16-01-04 03:29:17	Sunucu	layout	SetDomXML	Loaded LayoutXml into the DOM
60819	16-01-04 03:28:18	DSP00202012016	Client	[FileAgent_layout_Id_12] FileAgent - Run	Exception in Run: There is an error in XML document (7, 10).
60818	16-01-04 03:28:18	DSP00202012016	Client	[FileAgent_media_Id_403] FileAgent - Run	Exception in Run: SOAP-ERROR: Encoding: string '\xff...' is not a valid utf-8 string
60817	16-01-04 03:28:17	DSP00202012016	Client	[FileAgent_media_Id_28] FileAgent - Run	Exception in Run: SOAP-ERROR: Encoding: string '\x89...' is not a valid utf-8 string
60816	16-01-04 03:28:17	DSP00202012016	Client	[FileAgent_media_Id_27] FileAgent - Run	Exception in Run: There is an error in XML document (722, 60).
60815	16-01-04 03:28:17	DSP00202012016	Client	[FileAgent_media_Id_26] FileAgent - Run	Exception in Run: There is an error in XML document (2, 404).
60814	16-01-04 03:28:17	DSP00202012016	Client	[FileAgent_media_Id_24] FileAgent - Run	Exception in Run: There is an error in XML document (154, 36).
60813	16-01-04 03:28:16	DSP00202012016	Client	[FileAgent_media_Id_25] FileAgent - Run	Exception in Run: There is an error in XML document (2, 400).
60812	16-01-04 03:28:16	DSP00202012016	Client	[FileAgent_media_Id_23] FileAgent - Run	Exception in Run: SOAP-ERROR: Encoding: string 'O\x89...' is not a valid utf-8 string
60811	16-01-04 03:28:15	DSP00202012016	Client	[FileAgent_media_Id_22] FileAgent - Run	Exception in Run: There is an error in XML document (24, 5530).

I wonder if your Player is able to write to the local Player library? It’s always requesting the first chunk of the file which would suggest it perhaps can’t. Failing that, try clearing the local player library of all files and then restarting the Player.

Also try clearing the Player configuration and settings files from your user profile, then reconfiguring it from scratch.

Nice point , i have did it many times also, deleted all files from local library path, also deleted config.xml from AppData/Roaming , re entered all cms informations. And its still same. Can it be beucase of changing php version from the server ? i update it and also activated soap and curl too. Report doesnt Show any X on needs.

What PHP version did you go to? Did it stop working at the same time you made that change?

Also I see the CMS code has been modified. Please can you test against a stock CMS to rule out any issue that your modifications have introduced. I notice also the Source links have been removed from the CMS. Please ensure your company are complying with the terms of the AGPLv3 and are make the offer of distribution of the source code complete with your modifications per it’s requirements.

new version is 5.5.30, Clients were stoped after this update but i am not sure about it cause in that time clients were still showing old layouts. I saw that they are not working anymore after i update layouts.

Sure its in test mode now we will change them soon.

Thank you. I’ll wait to hear from you about your testing with an unmodified CMS.

Can it be still beucase of php version. Cause it was working with this current cms also. ? By the way we have changed only theme. License sources will be added to cms after test complete. And i wonder, Can database corrupt beucase of php update?

Another thing did cross my mind. Ensure you’ve got a fully qualified path to the CMS library in the CMS settings - ie /path/to/library or c:\path\to\library not just library or ../library

Checked the library path with full path also but still same, so soon ill try to reinstall unmodified cms with new database, i think this time everything will work if problem isnt on client site. Thx for help, i ll inform soon. for to close topic.

Its done all screens are working with new database and new CMS installation. But as i understand i made this for no reason cause looks like problem was because of time interval and screen start and finish download times… :stuck_out_tongue: Thanks for help.

The download start and finish window are shown on the Player and they aren’t on your screenshot so as far as I know that means it’s within the download window.

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