The request failed with HTTP status 403: Forbidden

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1

Hallo Community,

I need some help to solve a problem with the win player 1.7.3. I got in a new xibo 1.7.3 installation this status message in the win player:
Status
The request failed with HTTP status 403: Forbidden.
The dashboard works fine. I have no android tablet to test it with the android player.
can someone help?

thank you

2

I expect you have an authenticated HTTP proxy in your environment. You need to ensure you have filled in the proxy settings in Internet Explorer correctly, and that you enter your username/password and optionally domain in the Xibo Player settings.

3

Thank you for your answer. There is no proxy in my network. I can reach all scripts with the internet-explorer(8). To wich folder will the client connect after starting?

4

It will try to connect to your Xibo CMS URL - for example: http://my.server.com/xibo/xmds.php

5

I have now modified the xmds.php file and it is reachable with the IE. I don´t have any idea what the problem is. My 1.4.2 installation works on fine on the same server.

6

Modified it how? There shouldn’t be any need to modify xmds.php

If this sever was running 1.4 series then there’s a good chance PHP on it is too old to support 1.7 series

7

Modified only with an echo o see if is reachable. This was only for an test and is removed.
PHP is 5.5.22

8

Check your filesystem permissions and/or webserver logs for any errors. The error is coming from the webserver, not Xibo

9

Android-Client works, Windows not.

10

Hi,
I am having same problem. I can get into xibo from IE and login there but from windows client it gives me an error.
I dont have any proxy issues.

I tried to reach the xmds.php it gives me back a white blank page. nothing happens.
My php version is 5.6
Can you please help.

11

Hi there,

We’d definitely need more information to be able to help you with this issue.
Could you please check filesystem permissions and webserver logs for errors and share them with us?
It is webserver error not Xibo one.

Thanks,
Peter

12

Hi this is what I get

from Error logs

[Thu May 21 10:18:44 2015] [error] [client ...] File does not exist: /home/*/sign/403.shtml

and form Raw access logs

.***.***. - - [21/May/2015:10:17:59 -0400] “POST /xmds.php?v=4 HTTP/1.0” 404 - “-” “Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.34209)”

All file permissions are as default installed i havent changed for any folders 0755 & files 0644

Thank you

13

Hi,

my solution for this problem was some changes in my providers firewall. They have made the changes and it works with the windowsclient.

14

mi hosting is linux based. cant figure it out what is the problem. I tried with the demo server of spring signage the client works. So the problem definitely with the server.

15

So that’s the web server logging that at the url /xmds.php there is no file called xmds.php

So you either have your Xibo files extracted in the wrong place, or inside a folder or something.

The other error is from your hosting provider. Try contacting them if you’re not sure as without knowing how the server is setup it’s impossible to say where the files should be.

Alternatively, as you know we offer hosting that just works and comes with support and offsite backups as standard - which may be a better option for you. There are other hosting providers who specialise in Xibo hosting as well.

16

Well needed to disable mod_security from cPanel and it works. :smiley:
Normally it needs to wait 10 minutes for it to take effect.