Before completing please check that the time, date and timezone have been correctly set on the device running the Player.
To be completed by the original poster:
Player Version
Specify the full version you are using including the revision number.
xibo-player 1.8-R5 50 latest/stable xibosignage -
Issue
Please describe in detail the issue you are experiencing, including any errors shown on the Player Status page or in the Logs section of the CMS.
The player seems to run ok at first but it keeps getting stack traces. Here are some examples from the terminal xibo-player starts in.
[12:58:31.606] [4016] [error]: [WebServer] Read Error: Connection reset by peer
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007F020FC21F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007F020FC1339A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007F020FC13412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007F02166059DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# 0x00007F020B083194 in /var/lib/snapd/lib/gl/libGL.so.1
Player exited with code 6
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007F83F3BA6F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007F83F3B9839A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007F83F3B98412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007F83FA58A9DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# 0x00007F83EF008194 in /var/lib/snapd/lib/gl/libGL.so.1
Player exited with code 6
[13:04:49.323] [4167] [error]: [WebServer] Read Error: Connection reset by peer
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007F770A304F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007F770A2F639A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007F770A2F6412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007F7710CE89DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# 0x00007F7705766194 in /var/lib/snapd/lib/gl/libGL.so.1
Player exited with code 6
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007FA5600E7F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007FA5600D939A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007FA5600D9412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007FA566ACB9DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# XGetWindowProperty in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
9# 0x00007FA562C79701 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgdk-3.so.0
10# gtk_window_get_position in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgtk-3.so.0
11# 0x00007FA5649847E0 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
12# 0x00007FA5649A6290 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
13# 0x00007FA564CBCC42 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
14# 0x00007FA565059386 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
15# 0x00007FA56504AEAF in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
16# 0x00007FA564990DAE in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
17# 0x00007FA56504A116 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
18# 0x00007FA56502FA50 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
19# 0x00007FA56502FCC1 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
20# 0x00007FA5650A09F9 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
21# 0x00007FA5650A0BB9 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
22# 0x00007FA565095DB0 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
23# 0x00007FA5658E910C in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
24# 0x00007FA55BE3863A in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
25# 0x00007FA55BE61263 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
26# 0x00007FA55BE61299 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
27# g_main_context_dispatch in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
28# 0x00007FA561BEF650 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
29# g_main_context_iteration in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
30# g_application_run in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
31# MainLoop::run(WindowGtk&) in /snap/xibo-player/50/bin/player
32# XiboApp::run() in /snap/xibo-player/50/bin/player
33# main in /snap/xibo-player/50/bin/player
34# __libc_start_main in /lib/x86_64-linux-gnu/libc.so.6
35# _start in /snap/xibo-player/50/bin/player
Player exited with code 6
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007FC3E5B07F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007FC3E5AF939A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007FC3E5AF9412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007FC3EC4EB9DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# XGetWindowProperty in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
9# 0x00007FC3E8699701 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgdk-3.so.0
10# gtk_window_get_position in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgtk-3.so.0
11# 0x00007FC3EA3A47E0 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
12# 0x00007FC3EA3C6290 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
13# 0x00007FC3EA6DCC42 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
14# 0x00007FC3EAA79386 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
15# 0x00007FC3EAA6AEAF in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
16# 0x00007FC3EA3B0DAE in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
17# 0x00007FC3EAA6A116 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
18# 0x00007FC3EAA4FA50 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
19# 0x00007FC3EAA4FCC1 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
20# 0x00007FC3EAAC09F9 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
21# 0x00007FC3EAAC0BB9 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
22# 0x00007FC3EAAB5DB0 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
23# 0x00007FC3EB30910C in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libwebkitgtk-3.0.so.0
24# 0x00007FC3E185863A in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
25# 0x00007FC3E1881263 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
26# 0x00007FC3E1881299 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
27# g_main_context_dispatch in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
28# 0x00007FC3E760F650 in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
29# g_main_context_iteration in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0
30# g_application_run in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
31# MainLoop::run(WindowGtk&) in /snap/xibo-player/50/bin/player
32# XiboApp::run() in /snap/xibo-player/50/bin/player
33# main in /snap/xibo-player/50/bin/player
34# __libc_start_main in /lib/x86_64-linux-gnu/libc.so.6
35# _start in /snap/xibo-player/50/bin/player
Player exited with code 6
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007FCB41F14F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007FCB41F0639A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007FCB41F06412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007FCB488F89DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# 0x00007FCB3D376194 in /var/lib/snapd/lib/gl/libGL.so.1
Player exited with code 6
[xcb] Unknown request in queue while dequeuing
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
player: …/…/src/xcb_io.c:165: dequeue_pending_request: Assertion `!xcb_xlib_unknown_req_in_deq’ failed.
0# signalStacktraceHandler(int) in /snap/xibo-player/50/bin/player
1# 0x00007F2081299F20 in /lib/x86_64-linux-gnu/libc.so.6
2# gsignal in /lib/x86_64-linux-gnu/libc.so.6
3# abort in /lib/x86_64-linux-gnu/libc.so.6
4# 0x00007F208128B39A in /lib/x86_64-linux-gnu/libc.so.6
5# 0x00007F208128B412 in /lib/x86_64-linux-gnu/libc.so.6
6# 0x00007F2087C7D9DC in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
7# _XReply in /snap/xibo-player/50/usr/lib/x86_64-linux-gnu/libX11.so.6
8# 0x00007F207C6FB194 in /var/lib/snapd/lib/gl/libGL.so.1
Provide screenshots where possible!
The display is divided into 4 sections. A video, a static image, a analog clock, and a rss feed.
