Thank you very much for the help @Vishal_Debipersad
I have discovered where the problem was as well as the solution.
I only experience the problem with the wibo webos player version 404, which cannot download all the dependencies.
However, I saw that the release date of version 404 was 04/17, as it is very recent, I contacted Xibo support to request the previous version (403).
Perform the installation of version 403 with the monitor previously reset to factory status.
I released a presentation which, with version 403, downloaded all components and dependencies without problem.
I have tested updating from version 403 to 404 and it continues to work perfectly. I understand that the reason why it works is because the dependencies were previously downloaded with version 403.
I have also shared this information with xibo webos support so they can check where the problem may be or if it only affects certain television models.
Now I am hesitating whether to stay with the xibo webos version 403 for the moment to avoid problems while I do not receive news from support