I Am seeing an issue with a an Android Device ‘Device1’ ( Android client version 1.8 R107 with CMS 1.8.9) . It was working all good for a few days… This device was a part of a display group “Test” to which we were successfully scheduling contents.
Now I had different Display Group “Group1” which is part of another “Group2”. Again a few devices are configured to Group1 and Group2 and layouts are scheduled and are working fine there too .
Now the problem statement.
I had to rename the ‘Device1’ to "DeviceX’
Remove Device X from Display Group “Test”
Add the “Device X” to Display Group “Group1”
Now the expected Scenario : Now DeviceX should start downloading all the contents scheduled for “Group1” and “Group2” ( since Group1 is a member in Group2 ). And Delete all the earlier scheduled contents for Display Group “Test” ( since i have remove the device from that group)
Actual Behaviour : I See the device still shows some videos and layouts that were scheduled for Display Group “Test” . Few of the layouts scheduled for “Group1” are downloaded but not all ! . And None of the layouts that were scheduled for “Group 2” are downloaded.
If i check the display status in the Dashboard, it is staying in "Downloading" status since last few hours..
Any help is appreciated.