Prepare Layout Failed. Exception raised was: Default layout

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1

Hi all,
I have problem after I upgrade my server from 1.6.4 to 1.7.0 then to 1.7.3. I succesfully added two displays, but today I try to add new one and to change layout nothing happens. I try to reinstall client, to delete and add again client and nothing happens. Here are Recent Logs from this clients:

  • FIrst:
    5712 2015-04-27 15:12:41 Client [UI Thread] MainForm - ChangeToNextLayout Prepare Layout Failed. Exception raised was: Default layout
    5711 2015-04-27 15:12:38 Client [ScheduleManagerThread] ScheduleManager - LoadNewS Layout invalid: 5
    5710 2015-04-27 15:12:31 Client [UI Thread] MainForm - ChangeToNextLayout Layout Change to failed. Exception raised was: Default layout
    5709 2015-04-27 15:12:31 Client [UI Thread] MainForm - ChangeToNextLayout Prepare Layout Failed. Exception raised was: Default layout
    5708 2015-04-27 15:12:28 Client [ScheduleManagerThread] ScheduleManager - LoadNewS Layout invalid: 5
    5707 2015-04-27 15:12:21 Client [UI Thread] MainForm - ChangeToNextLayout Layout Change to failed. Exception raised was: Default layout
    5706 2015-04-27 15:12:21 Client [UI Thread] MainForm - ChangeToNextLayout Prepare Layout Failed. Exception raised was: Default layout
    5705 2015-04-27 15:12:18 Client [ScheduleManagerThread] ScheduleManager - LoadNewS Layout invalid: 5

Second:

3111 2015-04-27 14:04:32 Client [UI Thread] MainForm - ChangeToNextLayout Layout Change to failed. Exception raised was: Default layout
3110 2015-04-27 14:04:32 Client [UI Thread] MainForm - ChangeToNextLayout Prepare Layout Failed. Exception raised was: Default layout
3109 2015-04-27 14:04:29 Client [ScheduleManagerThread] ScheduleManager - LoadNewS Layout invalid: 11
3108 2015-04-27 14:04:22 Client [UI Thread] MainForm - ChangeToNextLayout Layout Change to failed. Exception raised was: Default layout
3107 2015-04-27 14:04:22 Client [UI Thread] MainForm - ChangeToNextLayout Prepare Layout Failed. Exception raised was: Default layout
3106 2015-04-27 14:04:19 Client [ScheduleManagerThread] ScheduleManager - LoadNewS Layout invalid: 11

When I try to run old layout, wich already was added to some of other displays I get same message. Where is the problem ?

2

Can you first go to the Modules page in the CMS and click “Verify All”. Give your Players a few minutes to download new content, then restart them.

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3

Thanks for fast reply. I tried this already, because it was written on other topic. After reboot nothig happens.

4

Please can you post a screenshot of the Player information screen?

5

I can’t upload screenshot because I am new user. https://docs.google.com/file/d/0B8iDYWveD1JRQmwxV2ZWOGEtT1Z5bUFpS09QVjRtV2M3TDdj/edit?usp=docslist_api
I upload it at Google Drive.

6

If you look at the top right of your screenshot next to “Required Files Status”, see that it says “Outside Download Window” 23:50-00:00

That means you’ve got it configured so that there’s only 10 minutes in the day where the player will be allowed to download content from the CMS. So as the Player doesn’t have the files it needs it’s unable to play the layout, or get the files it needs to play the layout.

Assuming you’re on 1.7.3, then you need to edit the Display Settings Profile for this display (or your default Windows profile) and set the download window to something more sensible.

7

Thank you Alex. I try to add some other Download Window but I can’t enable it. At last I remove Display Settings Profile and everything works as I want.
Once again thank you for your help.

8

hello All!
i currently have same problem to change default layout to a new one,
my display is verified but the error log says it could not change the default layout:

812×738 14.6 KB

9

my problem SOLVED!
sorry for this and thanks Alex for this useful link:

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