Player stopped playing, says downloaded and screen is black

Before completing please check that the time, date and timezone have been correctly set on the device running the Player.

To be completed by the original poster:

Player Version

version 2 r255.3


One player stopped playing an MP4 file in a layout. Now CMS shows updated and all good, but player shows splash screen, then goes to black. MP4 is 50MB, but downloads only show 535B downloaded…

Provide screenshots where possible!

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