Hi activelink11, welcome to the Xibo community!
There are a few errors shown in your screenshot that could explain the issue you are experiencing. The first thing I noticed was that your player is listed as not authorised. Can you authorise your player in your CMS? To do this you will need to go to the
Displays menu in your CMS, then click the button at the end of the entry for the player and choose
Once the player is authorised in your CMS, please can you clear the cache for that display. You can do this also on the
Displays page but this time click the button at the end of the entry and choose
Edit. When the Edit Display window opens, click
save, which will clear the cache.
I can also see the error stating that layout ID 8 failed to play, due to the layout unsafe exception. This could be a reference to content that will not play due to the fact that the items in the layout have expiry/validity dates that are in the future or past. I would recommend checking that layout in case any expiration dates have been set. I can also see that there are errors in the required files section which confirm that the video was not played within 4 seconds, also that no region media nodes could be set. The required files section of the status page often lists a lot of different files that are required for the player, whereas yours does not. I suspect this could be related to the fact that the player is not authorised, which means it will not be permitted to download all of the files it requires.
Apologies for my long message but I hope this provides some context to the issues you are experiencing. Once you have authorised the player, cleared its cache and restarted it, I would be interested to know how it performs. If the issue persists, please provide a new screenshot of the status page and provide the following information:
- What version of Xibo CMS are you using?
- What version of Windows is your player installed onto?
- What is the version number of your Xibo for Windows player?