Player keeps on downloading - CMS works, XMR issue?

[roklipni]

CMS Version

CMS is 4.0.10, on Linux (docker)

Player Type

DSDevices 9x

Player Version

R403

Issue

We switched from a Windows virtual machine on-premice CMS to a cloud Linux CMS, which hosts our other services.

Docker-compose up goes without an issue, the only change from defaults is the port - 81:80, which is proxied by nginx to our domain and ports 80 and 443 for SSL and the domainname for cms-web. As for the XMR it is on the standard port 9505, which is open in ufw (allow tcp 9505).

I can access the CMS, and I have registered the display - upon entering the code, it wanted to connect to CMS on localhost:81, but I manually changed it to our domain. And it is accessible and the player is seen in the CMS. But the player doesn’t download resources - it doesn’t show any errors, nor is there anything in the log, it just keeps on downloading.

What can I do to check if XMR works properly or to make the display download resources? Even though on status it shows it is up to date, but “missing dependencies”.

[ProServ]

Hi @roklipni

Could you please take a sreenshot to your Android Profil (“Display Settings” menu) ?

Check your XMR address here:

And if “Force HTTS?” is checked to “Network” tab.

Or check into setting menu and Display tab:

[roklipni]

Thank you.
Under Android profile it is set as:

With force https as well

As well as in the Displays tab

Should I have set it some other way?

[ProServ]

Do you have something to “Advanced → Logs”

And take a screenshot “Displays List”

I’d like to check that the player’s IP address is the same as the one in the player’s logs.

[ProServ]

This is not an XMR problem.
Layouts and media are downloaded using the XMDS protocol (HTTP/HTTPS GET request).

[roklipni]

OK, thank you.

Nothing in the logs:

The displays list is like this:

[ProServ]

That’s what I thought, the IP address of the player is different between the list of players and the player logs.

Player logs: 153.5.199.97 (Strange that you use a public IP on a player)
Displays list: 172.19.0.1

You are probably using a reverse proxy that changes the source IP (player) of the request.

I had the same problem with Traefik. You have to set the input port as “Host”.

[roklipni]

Yes, that is it!
Thank you for your time and patience, it is working now

Had to input host:

location / {
    proxy_pass              http://127.0.0.1:8080/;
    proxy_set_header        Host                    $host;
    proxy_set_header        X-Forwarded-For         $proxy_add_x_forwarded_for;
    proxy_set_header        X-Forwarded-Proto       $scheme;
    client_max_body_size 4G;
}