Player is missing dependencies, CMS 2.3.7 Android 2 R203

[xibouser_fin]

To be completed by the original poster:

CMS Version

2.3.7 docker with nginx proxy for SSL stripping

Player Type

Android

Player Version

2 R203

Issue

I’m having the “Player is missing dependencies” message in my player. It doesn’t load configured layouts.

I have tried the “Verify all” fix in modules page and cleaning cache, but that did not help. I also enabled auditing and tested using cloud CMS 2.3.7. The cloud CMS worked correctly and after pointing the client back to our local CMS I got the following log-messages:

884226	67809ec	2020-11-06 14:14	XMDS	POST	INFO	Kornet-Fb	NotifyStatus	PDO stats: { “default”: { “select”: 4, “update”: 1 }, “log”: { “insert”: 3 }, “isolated”: { “update”: 1 }, “length”: 0.11354899406433105 }.
884225	67809ec	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	NotifyStatus	{“totalSpace”:13922910208,“availableSpace”:13626785792,“height”:1080,“deviceName”:“012345678912345”,“packageName”:“uk.org.xibo.client”,“width”:1920,“applicationName”:“Xibo”}
884224	67809ec	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	NotifyStatus	Testing whether this display is auditing. 1604872800 vs 1604664898.
884223	67809ec	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	NotifyStatus	Checking permissions against the logged in user: ID: 1, Name: system, UserType: 1
884222	ae439de	2020-11-06 14:14	XMDS	POST	INFO	Kornet-Fb	MediaInventory	PDO stats: { “default”: { “select”: 4 }, “log”: { “insert”: 4 }, “isolated”: { “update”: 5 }, “length”: 0.3903019428253174 }.
884221	a7433ac	2020-11-06 14:14	XMDS	POST	INFO	Kornet-Fb	MediaInventory	PDO stats: { “default”: { “select”: 4 }, “log”: { “insert”: 4 }, “isolated”: { “update”: 2 }, “length”: 0.368333101272583 }.
884220	6a14a48	2020-11-06 14:14	XMDS	POST	INFO	Kornet-Fb	MediaInventory	PDO stats: { “default”: { “select”: 4 }, “log”: { “insert”: 4 }, “isolated”: { “update”: 2 }, “length”: 0.37961888313293457 }.
884219	a7433ac	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory	Media Inventory status changed to 2
884218	ae439de	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory	Media Inventory status changed to 2
884217	6a14a48	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory	Media Inventory status changed to 2
884216	6a14a48	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory
884215	a7433ac	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory
884214	ae439de	2020-11-06 14:14	XMDS	POST	DEBUG	Kornet-Fb	MediaInventory

[natasha]

Take a look at how you have configured your reverse proxy and use this post here: Walkthrough for creating reverse proxy with nginx

[xibouser_fin]

I added the proxy header information according to the quide you linked and also upped client max body size to 4G.

The display in question still gives the “Player is missing dependencies” error. Our other displays do work though. If the proxy did not work correctly I would assume that the other displays would give the same error as well?

There is one difference between this display and most of our other displays though. This display is in different network, behind another router while the other displays are in a different network than the CMS, but behind the same router. Could this be able to cause some problems?

The CMS is in network 192.168.1.0, the working displays are in network 10.129.0.0/22 but behind the same router as the CMS is and the problematic display is in network 10.0.1.0/24, but the traffic is routed through two devices before arriving to the CMS.

[xibouser_fin]

The client is working now. Apparently it needed some time before those updates had an effect. I think that the proxy changes fixed it since I’ve done nothing else after it.

[Gino]

FYI, if someone else is having this issue. I had it also with a fresh installed system. The problem was solved, after I changed the CMS address on the client, from FQDN to just the server name. After that, it immediately started to download the content, and was playing the layouts.