Player is contacting CMS server only once per hour. Collect Interval not working

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1

We have two players, which contact our CMS server every hour even though we have individually set Collect interval to 5 minutes.

We are getting the following message to log:
Method: XFA:DisplayManager. Message:
HeartBeatEvent: We have missed our schedule
check, start one manually. Next update set for: 2023-05-10 11:33:09

What could be the problem? We’d like to have these displays contact the CMS more often.

The player version is 310 - 40a4299

2

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