Player black screen or desktop is showing

Get Help Xibo Player for Windows
1

Player Version

windows 4 R404.1-404
CMS Version 4.1.2

Issue

We have two problems with the current Xibo player:

  1. the player quits and the Windows desktop is displayed, after about 1 minute the player starts again and then the content is displayed again

  2. the player goes black and after approx. 1 minute the content is displayed again

  • The error occurs with Windows 10 and Windows 11
  • It seems that when I display a layout with the clock, the error does not occur, I have already tried to create a new layout, but the error also occurs.

Does anyone have any ideas on how I can fix the error? It just looks very stupid when only a black screen or the Windows desktop is displayed :frowning:

2

Does anybody have the same problem?

3

This are the Logs of one Player who has crashed and restarted:

Stack Trace: at System.Windows.Media.Imaging.WriteableBitmap..ctor(Int32 pixelWidth, Int32 pixelHeight, Double dpiX, Double dpiY, PixelFormat pixelFormat, BitmapPalette palette) at CefSharp.Wpf.Rendering.WritableBitmapRenderHandler.<>c__DisplayClass8_0.b__0() in C:\projects\cefsharp\CefSharp.Wpf\Rendering\WritableBitmapRenderHandler.cs:line 145 at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state) at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg) at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame) at System.Windows.Application.RunDispatcher(Object ignore) at System.Windows.Application.RunInternal(Window window) at System.Windows.Application.Run(Window window) at XiboClient.App.Main() in C:\Users\User\Documents\Source\xibo-dotnetclient\obj\x86\Release\App.g.cs:line 51

4

Hi

Had the same issue. It was related to my layout.
made some tweaks then everything get back to the normal
should look around your layout and your display profil.

Still new to xibo so, Can’t help any further.