R405 shows a solid white area where the PDF should be displayed.
R404 shows the PDF content but ignores duration per page.
R403 same as R404.
V4.1.0 docker.
Device details:
Model - LG 75UL3J-BP
WebOs version - 6.0.0-137
FW version: 03.68.33
Layout works fine in preview, on windows and on Tizen.
Having problem with another device, which looks like it is related…
Here is the log details:
{"Version ":“4”,"Code Version ":“405”,“Commit SHA”:“516306b”,"Content Management System ":“https://xx.xx.xx/ (tcp://xx.xx.xx:9505)”,"Device Model ":“75UL3J-BP”,"Firmware Version ":“03.68.33”,"WebOS Version ":“6.0.0”,“Lan Ip Address”:“xx.xx.xx.xx”,"Memory Limit ":“1627 MB”,"Memory Free ":“421 MB”,"Memory Used ":“1205 MB”,“Storage Location”:“internal”,"Storage ":10575863808,"Free Space ":10487545856,"Used Space ":88317952,"Local Space Available ":“internal 99%”,"Display Name ":“xxx”,"License ":“Trial (Remain 15 days).”,"Registered ":true,"Current Layout ":“splash”,"Screen Size ":“1920 x 1080”,"Screen Shot Request Interval ":“0”,"Register to CMS ":“Registered. Checked at 03/10/2024 16:00:19”,"Schedule Status ":“Check required files …”,"Files ":“23/22”,"Remaining Files ":0,"Failed XMDS Connections ":0,"All Layouts ":[“59 (D)”,“89*”],"Next Layout ":“splash”,"Scheduled Layouts ":[“59 (D)”],"Valid Layouts ":,"Invalid Layouts ":[“59”,“89”],"Black List ":,“Last 5 Log Messages “:”[2024-10-03 16:00:29 : audit] Monitor download file failed. Reason: {"errorCode":404,"errorText":"Not found"} – [2024-10-03 16:00:31 : audit] 9.pdf not found (status: 200). – [2024-10-03 16:00:31 : audit] Monitor download file failed. Reason: {"errorCode":404,"errorText":"Not found"} – [2024-10-03 16:00:32 : audit] pdf.worker.js not found (status: 200). – [2024-10-03 16:00:32 : audit] Monitor download file failed. Reason: {"errorCode":404,"errorText":"Not found"}”,“Update Window “:”:”,“Update Window End “:”:”,"CMS Version Information ":“Xibo-for-webOS_v4_R404.ipk”}
Hi brett_gea,
Can you export a copy of your layout containing the PDF and share it with me in a private message? If you are unsure how to do that, please let me know.
Regarding your second message. I can see that your display is reporting having 23 out of 22 required files, so there appears to be something wrong there:
Both of the layouts are also listed as invalid, which again suggests there’s another issue that could be causing the PDF to not display.
I will wait to receive the exported layout so I can compare the performance on a test display.
Many Thanks.
Hi,
How do I send you a PM?
I have sent you a message that you can reply to with your exported layout.