Overlays randomly disappearing

Henriksacsson · February 7, 2021, 11:22am

Player Version

2.R256.7

Issue

We have 5 screens running at our school. I’ve created an overlay that sits at the top and points to a layout in which a webpage is embedded showing a timetable for busses.
The layout has a box that is specified to 600px in height and 1920 in width.

Everything works perfectly but randomly the overlay disappears and a reboot of the player is required to bring it back.

I have another overlay running in the bottom of every screen showing a clock and there is no problem with this, it never disappears…

An update to the latest version of the player didn’t solve the issue. I’m current running version 2.3.7 of Xibo

Any clue if it’s a bug that relates to:

github.com/xibosignage/xibo-dotnetclient

2 R255 sometimes one region is missing content

opened 07:04AM - 29 Sep 20 UTC

closed 02:27PM - 16 Dec 20 UTC

alexharrington

bug

A Player is configured such that is is spanning across 5 screens - each of which… is its own small video wall. There is then a region defined grouping those in to blocks of 2 screens, 1 screen, 2 screens. Layouts are then run using that region setup, with multiple images in each region. The layout runs as expected, but occasionally one region is missing and the background colour or image is shown. No errors appear to be logged in this case - the content is simply missing. The Player will normally recover by itself. It's not always the same region, but it tends to be the first or last. Windows updates and graphics drivers all up to date. When in that state I can open the info screen on to the place where the missing content should be, so the screen itself is functioning as expected.

or if I’m doing something wrong?

UPDATE
After updating to the latest version of the Windows player the overlay worked perfectly for almost exactly 11 hours. Then it disappeared again…

Thanks in advance!

/Henrik

DanBW · February 16, 2021, 12:36pm

Hi Henriksacsson, welcome to the community!

I wondered if you could export the overlay and standard layouts you refer to in your message so I can schedule them to my player for testing? If this is indeed possible, please provide the link in a private message.

Can you also confirm if you are seeing any errors in the logs for your player when this issue occurs?

Many Thanks.

system · May 18, 2021, 6:36pm

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.