Hi Jywebbs, or any other community users who are receiving this error. If you find yourself in this same situation, could you go to the Settings page in your CMS, then the Troubleshoot tab. Set the Elevate log date to one in the future, with enough time to gather logs for this issue. Click save to confirm and refresh the page. Can you try connecting your player again and let me know if the issue persists? If it does, can you create troubleshoot logs, recording the issue occurring and provide them to me in a private message?