I cant play layout in preview

To be completed by the original poster:

CMS Version

Specify the full CMS version you are using, including the revision number.
Version 4.2.3
SHA:4d26cb064c33c7b0aad450c58f21e058e4bfa6a0

Player Type

Include the Player type you are using.
Windows

Player Version

Include the full version, including the revision number.
The last version.

Issue

I cant see the preview of any layout:

I just can see in desing mode, but when I try to play a preview it doesnt work and dont show anything.

Please anybody can help me.

blind guess, what does layout preview show in other browsers such as in firefox/chrome/opera/vivaldi ?

Yes, I used chrome and edge. I don’t know if the problem is when I put as published the layout. Other situation is that maybe the CMS is not setting correctly. I don’t know how to prepare de CMS in my hosting. URL Rewriting and .htaccess I guess all is ok but I don’t know.

It´s says: CMS configuration warning, it is very unlikely that /web/ should be in the URL. This usually means that the DocumentRoot of the web server is wrong and may put your CMS at risk if not corrected.

as for test, chrome and edge have chrome web engine which is same, i guess.
try also other browser, for sure firefox web engine is diferent.

Is that shared hosting web server ?

I think is a server normal for a web page .com.mx and install only Xibo, there are not other site in the domain and hosting, only I bought for install xibo. I dont know what is the problem. Already install other versión more down (3.3.3) and its works preview layout.

Ok, do you have .htaccess file from both version ?

check here, it might be 4.2.3 preview bug reported:
https://community.xibo.org.uk/t/cms-4-2-3-bug-important-preview-is-not-working-properly/35458/2

Sorry but i cant access to the link: https://community.xibo.org.uk/t/cms-4-2-3-bug-important-preview-is-not-working-properly/35458/2

Xibo version 3.3 I have this one:

htaccess file for CMS instances running in /

if you are running using an alias or from a sub-folder, please refer to the file in docker/tmp

if you previously set a RewriteBase in here, the file in docker/tmp replaces that approach

RewriteEngine On

fix authorization header

RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

requests for api authorize

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/api/authorize/.*$
RewriteRule ^ api/authorize/index.php [QSA,L]

requests that start with api go down to api/index.php

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/api/.*$
RewriteRule ^ api/index.php [QSA,L]

install

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/install/.*$
RewriteRule ^ install/index.php [QSA,L]

all others - i.e. web

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !.(css|js|png|jpg)$
RewriteCond %{REQUEST_URI} !^/dist/.$
RewriteCond %{REQUEST_URI} !^/theme/.
$
RewriteRule ^ index.php [QSA,L]

and Xibo version 4.2.3 I have this one:

htaccess file for CMS instances running in /

if you are running using an alias or from a sub-folder, please refer to the file in docker/tmp

if you previously set a RewriteBase in here, the file in docker/tmp replaces that approach

RewriteEngine On

fix authorization header

RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

requests for api authorize

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/api/authorize/.*$
RewriteRule ^ api/authorize/index.php [QSA,L]

requests that start with api go down to api/index.php

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/api/.*$
RewriteRule ^ api/index.php [QSA,L]

install

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/install/.*$
RewriteRule ^ install/index.php [QSA,L]

pwa

RewriteCond %{REQUEST_URI} ^/pwa/getResource.*$
RewriteRule ^ pwa/index.php [QSA,L]

RewriteCond %{REQUEST_URI} ^/pwa/getData.*$
RewriteRule ^ pwa/index.php [QSA,L]

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^/pwa.$
RewriteRule ^pwa/(.
)$ chromeos/$1 [NC,L]

all others - i.e. web

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !.(css|js|png|jpg)$
RewriteCond %{REQUEST_URI} !^/dist/.$
RewriteCond %{REQUEST_URI} !^/theme/.
$
RewriteRule ^ index.php [QSA,L]

Can you help me to check it please.

is this windows or linux shared server ?

if its windows server, apply for Xibo beta test group and check link above i sent, windows preview bug is disscused there.

if its linux, my first blind guess is check for permissions and rights on CMS library folder.

It is Linux:

How I can do o check the permissions and rights on CMS library folder?