Help Xibo administrator

[publiaf]

Hello, today I can not get into Xibo administrator, use the 1.6.4 version for some time and I’ve never had any problems, please help

[Peter]

You can try that to reset your password.

How do I reset the xibo_admin account password?

If you’ve forgotten your xibo_admin account password and don’t have any way to recover access to your Xibo system, you can reset the xibo_admin account password as follows: Connect to the Xibo database and run the following SQL. You could do that from the mysql command line application, or via a web interface such as PHPMyAdmin: UPDATE `user` set `UserPassword` = MD5('password'), CSPRNG = 0 WHERE `UserID` = 1 LIMIT 1; Your xibo_admin password will then be “password”. Please ensure you the…

[publiaf]

Hello I apologize, I solved the issue by updating to version 1.7.7, but now I can not add the display, there is no entry or add display you will need to add in a different way? thank you if you can help me because I have the latches screens for 3 days and customers complain due.

[Peter]

Are you using Windows 1.7.7 client?
If so it should be fine (just enter correct CMS address and key), you might want to also check on advanced tab that the display ID is unique for each player.

[publiaf]

The client gives me error “The server key you entereddoes not match with the server key at this address”

[Peter]

Did you check if the server key that you have in Client Options matches the server key you can find in CMS -> settings (configuration tab)?

[publiaf]

Thank you very much it was just the key different she is a fantastic person

[Peter]

Great, I’m glad the issue is now resolved.