Forgotten your password → User not found

[dagonix]

Hello Xibo Team !

I hope you are all doing well through these times.

I upgraded to Xibo 2.3.3 and one of my users reported me an error when he clicked on ‘forgotten password’ at the logon screen: when he enters his username he has a ‘User not found’ message.
I searched through the topics and see here that it had already happened in 2.1.0
Can you please check this ?

Thank you.

[DanBW]

Thank you for your message. I have been testing the Forgotten Password functionality and can confirm that it is working on my 2.3.3 CMS.

Have you set up your User account so that it has an email address to send the forgot password message to? You must do that by going to the Users option in your CMS, then edit the User account you want to reset the password for. Make sure a valid email address has been entered and save to confirm.

Many Thanks.

[dagonix]

Hello Dan,

It worked until the migration but it doesn’t work anymore. And yes, every user account (including mine) has a valid email address. I even changed it and entered again, just in case… but the problem still occurs when I click on forgotte password : User not found. Here are some logs where you can see "Unable to send password reminder to " (me).

682360	c61b37c	2020-05-26 21:06	WEB	GET	INFO		/login	Request stats: { “default”: { “select”: 2 }, “log”: { “insert”: 5 }, “length”: 0.09416317939758301, “memoryUsage”: 13957944, “peakMemoryUsage”: 14078392 }.
682359	c61b37c	2020-05-26 21:06	WEB	GET	DEBUG		/login	Blocked assess to unrecognised page: /drawer.
682358	c61b37c	2020-05-26 21:06	WEB	GET	DEBUG		/login	Route drawer not viewable
682357	c61b37c	2020-05-26 21:06	WEB	GET	DEBUG		/login	Checking permissions against the logged in user: ID: 0, Name: , UserType: 0
682356	c61b37c	2020-05-26 21:06	WEB	GET	DEBUG		/login	CMS font CSS returned from Cache.
682355	c61b37c	2020-05-26 21:06	WEB	GET	DEBUG		/login	Install Fonts called with options: {“invalidateCache”:false}
682354	efeb99f	2020-05-26 21:06	WEB	POST	INFO		/login/forgotten	Request stats: { “default”: { “select”: 3 }, “log”: { “insert”: 7 }, “length”: 0.1755359172821045, “memoryUsage”: 14323336, “peakMemoryUsage”: 14694784 }.
682353	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	Unable to send password reminder to valid.mail.address@mailserver.com
682352	efeb99f	2020-05-26 21:06	WEB	POST	INFO		/login/forgotten	Forgotten Password Request for MyLogin
682351	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	Blocked assess to unrecognised page: /drawer.
682350	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	Route drawer not viewable
682349	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	Checking permissions against the logged in user: ID: 0, Name: , UserType: 0
682348	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	CMS font CSS returned from Cache.
682347	efeb99f	2020-05-26 21:06	WEB	POST	DEBUG		/login/forgotten	Install Fonts called with options: {“invalidateCache”:false}
682346	3c1b35f	2020-05-26 21:06	WEB	GET	INFO		/login	Request stats: { “default”: { “select”: 2 }, “log”: { “insert”: 5 }, “length”: 0.11174201965332031, “memoryUsage”: 13957312, “peakMemoryUsage”: 14077760 }.

I can send you more logs if you can help me. Where can I find more logs ?

Thank you for your help.

[DanBW]

Could you provide more information about the migration and also confirm if this is a Docker or Custom installation?

For Docker installations, you need to make sure that you have set your mail server in the config.env. Once you have done that, your containers will need to be recreated by using the docker-compose down and docker-compose up -d or other appropriate up command depending on your setup.

For custom installations, you will need to make sure that you have configured your server to send emails via PHP.

Many Thanks.

[dagonix]

Hello Dan,

Sorry, I couldn’t investigate further before today. Our installation of Xibo is on Docker on Ubuntu server 18.04.

We installed Xibo on a VM and hypervisor is Proxmox VE. That way we can do snapshots and rollback if something goes wrong.

I had to wait today to avoid interrupting service to our users and make some tests. I took a snapshot of the VM and rolled back to the situation where everything worked in 2.2.2.

So to start, here is the logon screen. Note that we have a custom theme but for the purpose of showing you the problem, I deactivated it and activated the Xibo default theme.

If I click on Forgotten Password (in french here) :

and press Reset, then I come back to the login screen with a message telling me a mail was sent :

I receive a mail and everything works like a charm.
Now, let’s “break” it.

First I docker-compose down :

Then edit the docker-compose.yml to upgrade the versions :

Just notice that I make no changes to config.env (never did since 2017 !) :

And I docker-compose up -d:

Everything goes fine !

Now the forgotten password is broken :

When I fill my username :

And press Reset, I have an ugly message :

User not found !

Besides this, I noticed that Xibo doesn’t send any more mails. Even when I schedule them through the notification center.

It is a very annoying situation, I don’t know what is going wrong but I did nothing more than what I showed here.

Can you please help me ?

I can send you any logs you want if you ask me to.

Thank you for your help.

[dagonix]

Hello again,

Trying to understand what happened between the 2.2.2 and 2.3.3, I logged in to the container :

docker exec -ti xibo_cms-web_1 bash

And I saw that you don’t use ssmtp anymore but you use msmtprc instead. Also I tried to send mails with sendmail directly from bash and I had errors with it.

The errors lead me to/etc/msmtprc and I saw what was wrong there.

After editing the msmtprc file, I managed to send mails.

The mail notifications were back in Xibo (and password resetting too) !

So, here’s what I have changed :

The problem is that if the container or the server restarts, this file reverts back to it’original state.

I upgraded to 2.3.4 to see if you changed something but unfortunately the problem is there too.

I think it would be great if you add two parameters in the config.env file to resolve this issue.
You could add the port number and the from address.

I know that in Xibo (Settings/Network) you can enter the from address but in that case, it is just ignored.

Also I suggest another message than “User not found” if Xibo can’t send mails because it’s confusing to see that the users exist and have valid mail addresses and having this message that is not true.

I don’t know what mail server you use to not have the problem I repported but here we use MS Exchange (not my choice) and we reject mails originating from unknow addresses (in that case, cms@ourdomain.tld).

Just to finish and while I tried 2.3.4 I noticed the translations are not ok anymore :

The message is in english now.

Thank you all the team for all your work and for the fixes you can bring.