For the original poster (OP) to fill in:
Request a screen grab of the info screen from a client using the CMS
There have been many times, that users of the xibo software are asked to press “i” on a client machine and give any errors that may appear. It’s rare for a client player to be fully un-contactable.It’s not always possible to go to a client machine. I have several managed using your cloud CMS solution.
My suggestion is that using the cms you can request the player to press “i” itself , showing the info screen and then do a screen grab and then press “i” again to return to normal operations. I suspect it would be necessary to override the usual resolution of the screen grab so you get something back that is readable, and either to make the info screen bigger or allow the error messages to word wrap within the window that is shown, as you can’t scroll left/right the window that appears in a screen grab , like you can on the client when it’s showing the info screen.
For the dev team to fill in:
The current status and the username of the:
A broad description of the changes required.
Which parts of Xibo are effected
DB Schema Changes
Any necessary DB Schema Changes