Error in xibo cms

I got this error from log .
can any one guide me how to resole it…

LayoutStatusUpdateDispatch - Run Failed to connect to my serer

I think I’ve already replied to your support ticket, so we will continue to troubleshoot your issue there.

can you share me the link…???

link to what exactly?

You’ve sent an email to our support and I replied to it, so it will be in your inbox or alternatively you can also see it in our Customer Portal -> My Account -> Tickets.