Email notification issue

Hi Everyone,

Using CMS v4.1.2, self-hosted with docker installation.

Facing a weird problem where the email notification does not work when the email of user in their profile is same as the email set in the Settings>>Network >> Admin email address

Email notification works perfectly as far as these two emails are not the same.

Appreciate developer team if could verify if this is a bug or something wrong in my setup?

TIA

Hi, just to clarify have you got a different email in the Settings>>Network>>Sending email name or using the same?

Hi @natasha

If I used two different emails, then I’m able to receive the notifications. However if I use same email for both user profile and Admin email in the Network settings, then I will not receive any notification.

Hope my answer clarified the scenario.

Thank you,
Alex

Could you please elaborate on the steps you took to produce the issue you encountered?

We successfully tested the password reminder functionality by following these steps:

  1. User Creation: We enabled the password reminder feature in the settings (1), provided the admin email address in the network tab (2), and created a user with the same email address (3).
  2. We also set the User Group Notifications to receive system notifications (4).
  3. Password Reset: We then attempted to reset the password for the user with the same admin email address.

Result: The system successfully sent a reminder email to the admin inbox, confirming that the password reset process was working as expected.

Image 1

Image 2

Image 3

Image 4

Hi @israt.farzana

Thanks for sharing your test scenario. Below I will explain my setup
1- I have one Super admin user only and no additional users. the super admin email has been set in the profile
2- I set a noreply@mydomain.com to send emails using smtp (i used my actual domain in setting)
3- Password reset is working fine for this user and able to receive email
4- same super admin email has been set in the Network tab of Settings to receive the notifications
5- In the user management, enabled to receive the system and display notifications for the user

the user is not receiving any email when the display is offline more than the Time out setting.

Appreciate your time and support
Alex