Hello, since some days in somes displays the display is blocked on logo XIBO.
in the log i see that
{“appVersion”:“2”,“appVerCode”:“207”,“cmsAddr”:“https:\\sonacagroup.xibo.cloud/”,“deviceModel”:“49SM5KE-BJ”,“firmwareVersion”:“03.01.70”,“memoryTotal”:“1984 MB”,“memoryFree”:“167 MB”,“memoryUsed”:“1447 MB”,“spaceTotal”:4223852544,“spaceFree”:3951861760,“spaceUsed”:33832960,“spaceAvail”:“93%”,“displayName”:“E002486”,“licenseValue”:“Licensed.”,“cmsRegistered”:true,“currentLayout”:“splash”,“screenSize”:“1920 x 1080”,“cmsRegInfo”:“Registered.”,“cmsRegInfoTime”:“08/11/2021 16:05:10”,“scheduleStatus”:“Content is not valid.”,“downloadedFiles”:85,“totalFiles”:85,“remainingFiles”:0,“failedXMDSConnections”:1,“allLayouts”:[“1047 (D)”],“nextLayout”:“splash”,“scheduledLayouts”:[“1047 (D)”],“validLayouts”:[],“invalidLayouts”:[“1047”],“blacklistArray”:[],“logMessagesArray”:[{“date”:“2021-11-08 16:05:12”,“category”:“audit”,“message”:“Monitor download file failed. Reason: {“errorCode”:-1,“errorText”:“Unknown method \“downloadFile\” for category \”/fs\”"}",“onlyOnce”:false,“method”:“validateFile”,“thread”:“LibraryManager.addFile.downloader”},{“date”:“2021-11-08 16:05:12”,“category”:“audit”,“message”:“Monitor download file failed. Reason: {“errorCode”:-1,“errorText”:“Unknown method \“downloadFile\” for category \”/fs\”"}",“onlyOnce”:false,“method”:“validateFile”,“thread”:“LibraryManager.addFile.downloader”},{“date”:“2021-11-08 16:05:12”,“category”:“audit”,“message”:“Monitor download file failed. Reason: {“errorCode”:-1,“errorText”:“Unknown method \“downloadFile\” for category \”/fs\”"}",“onlyOnce”:false,“method”:“validateFile”,“thread”:“LibraryManager.addFile.downloader”},{“date”:“2021-11-08 16:05:12”,“category”:“audit”,“message”:“Monitor download file failed. Reason: {“errorCode”:-1,“errorText”:“Unknown method \“downloadFile\” for category \”/fs\”"}",“onlyOnce”:false,“method”:“validateFile”,“thread”:“LibraryManager.addFile.downloader”},{“date”:“2021-11-08 16:05:12”,“category”:“audit”,“message”:“Failed to download file with error code 22”,“onlyOnce”:false,“type”:“info”,“method”:“requestScheduleFromCMS”,“thread”:“Schedule Manager”}],“updateWindowStart”:“00:00”,“updateWindowEnd”:“00:00”,“versionInformationCMS”:“2127.ipk”}
Hi Dario,
As you are using a commercially licensed player, please contact the Xibo Signage Help Desk if you have not already done so.
Kind Regards,
Frazer
Hello the support ask me to upgade the LG WEBOS and now it’s ok
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