Thank you for your message, please excuse the delayed reply.
The fact that the issue is only occurring on one of your connected Android Players would suggest that the issue is with that Player specifically otherwise we would expect none of the Players or commands to work.
I would next recommend looking into any differences between this DSCS9 and all of your other DSCS9s you have. For example:
- Are they all definitely running the same version of the Player?
- Are they all running the same Firmware?
- Are they all connected to the same network?
- Are they all members of the same Android Display Profile?
- Are they all Licensed so they can receive scheduled Commands?
- Does the Player with an issue have the same status as your other Players in the
Displays option on your CMS?
If there are no differences, the next step would be to check for any errors from that DSCS9 that could help to understand the issue. As a test, you could create an Event that will be used by 2 of your Players: the one with the issue and any other working one. Schedule the same command event for both so they are using the exact same Event, not individual ones. When the one with an issue does not perform as expected, you can then check the logs in your CMS for any errors or other messages.
If it still is not working or returning any errors that could explain the issue, could you send me a screenshot of the Status page from that Player? To access the Status page, go to your DSCS9 and click on the screen while the Player is running and choose Status from the options that appear at the top of the screen. The screenshot will contain sensitive information so I would recommend either editing the image to obscure your CMS URL (and XMR info if configured?, or sending it to me in a private message.