Player Version: xibo-client-v3-R310.1-win32-x86
Issue: One of our players doesn’t get layout updates.
Is there any way to force the player to connect the server?
I look forward to your hints 
My hints : give us more details.
Which server version? On which installation?
Does it appear connected in the list of displays?
Are there any errors when I press CTRL+I on the Windows player?
…
Xibo Digital Signage - www.xibo.org.uk. Version 3.1.5
Its running in an external datacentre
Both mini PCs are in our LAN and do have an internet connection to the server.
Although I set the intervall to check for new content to 5 minutes the connection don’t take place.
After a reboot of the computers it could be successful but w/o garantuee.
ZeroMQ is not possible in our environment.
As the players are out of my range I am not able to presss CTRL+I.
I hope that helps …
Server installed by Docker ?
Players connect to the server via a public IP/DNS, or internal IP (LAN)?
XMR/XTR server is availaible?
- Installation not by Dockers
- public IP/DNS
- both are available on the server
What’s the server installation method (linux, WS, …)?
Paste a screenshot of the display list