Bug: Xibo Player Unable to Start Local Video - "The specified file was not found"

[mvinge]

Issue

I am encountering a persistent issue with the Xibo Player Client where it is unable to start a local video, even though the correct URI is specified in the layout. The error message displayed is:

Unable to start new localvideo object: The specified file was not found.

Details

Date/Time of Issue: August 5, 2024, starting at 8:06 AM
Xibo Player Version: Xibo for Windows v4 R403
Operating System: Windows 10 22H2
Video File Path (accepted URI by the CMS): file:///C:/XiboData/InfoScreen/Data/GT_InfoScreen_PPT.mp4
Error Log:
8/5/2024 8:07:00 AM | Region | StartNext: Unable to start new localvideo object: The specified file was not found.
8/5/2024 8:06:54 AM | DataAgent | Run: Exception: Cache not ready
8/5/2024 8:06:50 AM | Region | StartNext: Unable to start new localvideo object: The specified file was not found.

Steps Taken:

1. Verified File Path: The file path specified in the Xibo layout configuration is correct and the file exists at that location.
2. Checked Permissions: Ensured that the Xibo Player Client has the necessary read permissions for the file and the directory.
3. Tested Different Videos: Attempted with multiple video files, all leading to the same error.
4. File Path: I have successfully been able to play all the tested videos through the browser by referencing their file path.

The above indicate that there might be a bug in how the Xibo Player is handling the video file paths or accessing local video files.

[Frazer]

Hi @mvinge, and welcome to the Xibo Community!

This will be resolved in the next CMS release: Local Video: Widget video path does not allow windows file path · Issue #3461 · xibosignage/xibo · GitHub

The CMS will then accept C:\XiboData\InfoScreen\Data\GT_InfoScreen_PPT.mp4 and that will allow the video to be played.

[mvinge]

Thanks for the quick answer, Frazer.