I’ve a problem with playing PDF. → PDF is black (background)
So far I’ve only tried it with an Android player.
Same issue with some PDFs, like attachments:
I’ve tested your PDF on CMS V 4.1.2 with an XfA V4 R406 player, and both your PDF files are showing in my display without any errors. If you go to the manage page of the display where you scheduled your layout with the playlist containing the 2 PDF files, do you see if the layout and all the files are completely downloaded? To go to the manage page, go to CMS > Displays > click the row menu > Manage. You should see that under the ‘Complete’ column, there should be a check, and you should not see a downloading symbol.
Here is what it looks like in my ‘Manage’ page for the display where I scheduled the layout with a playlist that has 2 PDF files.
If it shows a downloading symbol on any of the files (the display entry in CMS is in red, which means some files are currently being downloaded or stuck downloading), that would make the layout invalid, and the player will not be able to show it. If so, you need to check if there are any network filtering system that blocks your player from communicating with your CMS. To test, if you have a mobile hotspot, connect your DSCS9X to that network and see if it is able to download all the files and finally show your scheduled PDF layout in your display. If it does work when you are connected to your personal hotspot, that would mean that there could be a network filtering system on the original network where your player is connected that might be blocking the players from downloading the content properly. You need to make sure that the TCP ports below are whitelisted from any network filtering system where your players are connected.
TCP port 80 – HTTP connection
TCP port 443 --HTTPS connection
TCP port 9505 --XMR (Xibo Message Relay)
May I please have a screenshot of the ‘Status’ section in your Xibo for Android app where you scheduled your layout? To do so, tap or click on the ‘Status’ option at the top right of your Xibo for Android (XfA) player and try to get the screenshot of the entire log section. Also, may I please have a copy of your test layout, and I’ll test it on my end? You can upload it here and provide me the download link.
Could you please share the needed information below:
How did you install your CMS (webserver, linux or docker?)
Are there any firewalls or any network filtering systems in place on the server and player side?
We only encounter this black screen problem with PDFs. All other file formats are no problem.
Xibo installed with Docker on RockyLinux distribution.
Yes, there is a firewall, but ports 80, 443 and 9505 are open between these 2 subnetworks. (Player → CMS)
Could you please try to change the port for your webserver to anything that you are sure is free and available to use. Based on the error, it seems that the webserver TCP port 9696 is being used for something else. You could change it to 9697, 9698, 9699, etc as long as the port is free for use.
To change the webserver port in your CMS, go to the Displays > row menu > Edit > Settings and find the embedded webserver port option and change the port from 9696 to any port that’s free to use.
I used to experience this issue with Windows Xibo Player, serveur 4.x.y I didn’t find any solution, It was a sporadic problem. I figured out it was because of a bad formatted PDF.
Removing the local XIbo Library solved sometimes the problem but not always. I turned all PDF in JPEG and warned the users. We can share in french aswell.
Fred
Merci pour ton retour.
Pour ma part tous les PDF ont le même problème. Je pense qu’il s’agit d’un problème sur cette instance de Xibo puisque je ne rencontre pas ce problème sur d’autre instance avec la même version du CMS.
A mon avis il doit s’agir d’un problème de droit d’accès au fichier.
J’ai l’impression que le lecteur récupère les droits d’accès du fichier et les ajoute/stock lorsqu’il télécharge le fichier. Du coup le lecteur n’arrive pas à le lire/afficher.
Je vais tester de modifier les droits sur un ou deux fichiers PDF sur le CMS.
Sinon, ca serai simpas de s’appeler pour échanger de vive voix. Nous sommes très peu à faire du Xibo en France
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Thanks for your feedback.
As far as I’m concerned, all PDFs have the same problem. I think it’s a problem on this instance of Xibo since I don’t encounter this problem on other instances with the same version of the CMS.
In my opinion, it must be a problem of access rights to the file.
I have the suspicion that the player collects the file’s access rights and adds/stores them when it downloads the file. As a result, the player can’t read/display it.
I’m going to try changing the rights on one or two PDF files on the CMS.
