Android Screen Shot Black


#1

Hi, when I ask for a screenshot from the csm, the answer thumbnail is always black. This happens when the layout is only with video. With the same player but layout is with only images the screen shot is correct
Client android 1.8 108
CSM Version 1.8.11
Thanks


#2

Thank you for your message. The Black screenshot that is being returned when a video is showing on your Display is affected by the device you are using and the configuration on that device.

Any hardware accelerated Media will return a black screenshot. The performance you are seeing would suggest that your Videos are Hardware accelerated, which is why you are seeing the black screen.

Many Thanks.