Adding new display, attempts to pick up files not there on server

[JimBob]

Player version 1.8-R5 from snap
Server version 2.3.7 docker image

Issue

Adding new player, doesn’t download all files, and apache error logs show:
Player is authorised and has schedule assigned. Player displays splash screen.

bash-5.0# tail -f error.log
[Wed Oct 21 12:45:00.642436 2020] [:error] [pid 141887] (2)No such file or directory: [client 10.128.108.27:55842] xsendfile: cannot open file: /var/www/cms/library/Chart.min.js
[Wed Oct 21 12:45:00.654483 2020] [:error] [pid 141786] (2)No such file or directory: [client 10.128.108.27:55846] xsendfile: cannot open file: /var/www/cms/library/1.png
[Wed Oct 21 12:45:00.656088 2020] [:error] [pid 142328] (2)No such file or directory: [client 10.128.108.27:55844] xsendfile: cannot open file: /var/www/cms/library/pdf.worker.js
[Wed Oct 21 12:50:01.421501 2020] [:error] [pid 141701] (2)No such file or directory: [client 10.128.108.27:55872] xsendfile: cannot open file: /var/www/cms/library/pdf.js
[Wed Oct 21 12:50:01.421867 2020] [:error] [pid 142441] (2)No such file or directory: [client 10.128.108.27:55866] xsendfile: cannot open file: /var/www/cms/library/pdf.worker.js
[Wed Oct 21 12:50:01.423353 2020] [:error] [pid 142489] (2)No such file or directory: [client 10.128.108.27:55882] xsendfile: cannot open file: /var/www/cms/library/jquery.marquee.min.js
[Wed Oct 21 12:50:01.423415 2020] [:error] [pid 142328] (2)No such file or directory: [client 10.128.108.27:55878] xsendfile: cannot open file: /var/www/cms/library/xibo-dataset-render.js
[Wed Oct 21 12:50:01.451802 2020] [:error] [pid 141887] (2)No such file or directory: [client 10.128.108.27:55870] xsendfile: cannot open file: /var/www/cms/library/compatibility.js
[Wed Oct 21 12:50:01.522236 2020] [:error] [pid 141090] (2)No such file or directory: [client 10.128.108.27:55892] xsendfile: cannot open file: /var/www/cms/library/1.png
[Wed Oct 21 12:50:01.526148 2020] [:error] [pid 141701] (2)No such file or directory: [client 10.128.108.27:55886] xsendfile: cannot open file: /var/www/cms/library/Chart.min.js

any ideas?

[dan]

This is likely to be a CMS installation problem rather than a Player problem. Those files should have been automatically copied to the library during install.

Can you try clicking “Verify All” on the Modules page?

[JimBob]

Hi Dan,

Thanks very much, hitting verify did (mostly) solve the issue, The library was repopulated, and the screens I added have come to life, the content is all displaying correctly, but it still says they’ve not downloaded everything.

I’m really confused as to how it got in this state in the first place, as my existing screens were working fine.

It it’s not happened to anyone else I’ll write it off as a funny, and reinstall my CMS before going live.

[dan]

@JimBob

I’m really confused as to how it got in this state in the first place, as my existing screens were working fine.

Hmm, strange eh!
If I had to take a guess, i’d say something went wrong with your docker install and that your library folder isn’t being mapped to the host property. Meaning when docker restarts the container you loose that storage.

Well worth checking that you have those volumes configured and that you can see files in them from the host.

Thanks,
Dan