# XMR Status: Disconnected , waiting to reconnect
**URL:** https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/22590
**Category:** Get Help
**Created:** [April 20, 2020, 7:26am UTC](https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/22590 "2020-04-20T07:26:41Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@ken](https://community.xibo.org.uk/u/ken)
#### Post date: [April 20, 2020, 7:26am UTC](https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/22590/1 "2020-04-20T07:26:41Z")
Hello.
I am currently using the xmr feature. (This feature is very useful.)
I was able to use it safely for the last few days, but it suddenly became “XMR Status: Disconnected , waiting to reconnect, last activity :…”
For now, I solved it by killing and restarting the player.
I’m currently running the player with audit logging enabled.
The situation is described below.
・Verified that there is no problem communicating between cms (xmr) and the player.
・We also confirmed that tcp \_ connection is being established on both sides. (Cms, player, both hosts checked.)
・While “Disconnected wait for reconnect” was displayed, I did some operations in cms.
Schedule Settings
・ Perform screenshots
Collect Now
・xmr responds normally to these operations immediately. (Monitoring in debug mode)
・However, these are not communicated to the player.
・There is no error in “Client Infomation”.
・The player does not collect at the collection interval.
・Restarted the xmr service. The xmr tcp \_ connection process that existed on the cms host has been removed and the corresponding player process is now “close \_ wait”.
・I ended up killing the player and restarting it. This solved everything.
We investigated the topic of this error, but it was either unresolved or stated that “It was fixed before I knew it.”.
> [@XMR Status: disconnected, waiting to reconnect](https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/11112/3):
>
> Hi, I did update the xmr public ip under Administration/setting. But, it seems like the client does not even attempt to connect to the port 9505 of the CMS. I try to run wire shark on the client machine but do not capture any traffic towards port 9505 of CMS. Do i need to turn on XMR at the Xibo client? Tqvm
> [@Client not loading content after powercut](https://community.xibo.org.uk/t/client-not-loading-content-after-powercut/19186/3):
>
> Hi, thanks for replying. The screenshot is from a client on the same machine as the server, but I have also have tested with a freshly installed client on another computer, and the same thing is happening. We’ve been using it for months with no problems. It’s the same windows account (it’s a dedicated account for this purpose). The server interface seems fine, media is present, layouts etc. are ok.
Currently, I want to know the following two things.
・Cause and Workaround (Please tell me if there is a way other than restarting the player.)
・Is it a specification that the automatic player collection does not work when xmr is enabled?
I will add anything I find out from the audit log.
I look forward to your comments.
---
### Author:  [@ken](https://community.xibo.org.uk/u/ken)
#### Post date: [April 20, 2020, 8:23am UTC](https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/22590/2 "2020-04-20T08:23:22Z")
I forgot to write the version. Excuse me.
・windows v2r 200
I just read the source code.
>
This appears to be part of normal processing.
I might misunderstand this case as an error.
(If so, I’m sorry.)
As I mentioned before, there was no error log on the client and the tcp connection was established, so there is a high possibility of my misunderstanding.
However, the fact that there was a period of time during which xmr did not run, and that players did not collect at regular intervals during that period, still leaves me uneasy.
I am looking forward to your comments.
---
### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [July 20, 2020, 2:23pm UTC](https://community.xibo.org.uk/t/xmr-status-disconnected-waiting-to-reconnect/22590/3 "2020-07-20T14:23:25Z")
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