# Xibo is not responding. Would you like to close it?
**URL:** https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864
**Category:** Xibo Player for Android
**Created:** [February 28, 2019, 10:05am UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864 "2019-02-28T10:05:17Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@googz](https://community.xibo.org.uk/u/googz)
#### Post date: [February 28, 2019, 10:05am UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/1 "2019-02-28T10:05:17Z")
I have 2 android devices within my network running Xibo\_for\_Android\_v1.7\_R64 with a backend of CMS version 1.7.9. They have been working for a year without any issues until recently when the above mentioned error keeps recurring.
I have reinstalled the player and also the CMS (to a different pc) but after a day or two the error reoccurs.
I have also checked on the forum for answers and tried out a few recommendations but again after a day or so, it reoccurs.
Any assistance will be highly appreciated.
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### Author:  [@googz](https://community.xibo.org.uk/u/googz)
#### Post date: [February 28, 2019, 10:11am UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/2 "2019-02-28T10:11:45Z")
Sorry maybe i should mentioned am running pictures(jpg) and a ticker
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### Author:  [@DanBW](https://community.xibo.org.uk/u/DanBW)
#### Post date: [February 28, 2019, 11:35am UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/3 "2019-02-28T11:35:06Z")
I would first recommend checking the Logs in your CMS to see if you are receiving any errors or messages that would explain the behaviour. If you are not seeing any errors, you could enable auditing on the device so that when it happens you will have logs explaining what was going on when the Player crashed.
To enable auditing, select the Displays option in your CMS, click on the down facing triangle at the end of the Display you want to audit and choose Edit. under the Advanced tab you will see the Auditing option.
You mentioned that the issue occurs after a day or more, which can create a large amount of logs. If you decide to enable auditing on the displays I would recommend checking on the Displays regularly so you can narrow down the time frame in which this occurs. Even 10 minutes of auditing can create a large number of records.
Can also you confirm what model the device is that you are using?
Many Thanks.
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### Author:  [@googz](https://community.xibo.org.uk/u/googz)
#### Post date: [February 28, 2019, 12:19pm UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/4 "2019-02-28T12:19:40Z")
Will check on the logs and revert
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### Author:  [@googz](https://community.xibo.org.uk/u/googz)
#### Post date: [March 6, 2019, 5:52am UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/5 "2019-03-06T05:52:11Z")
After enabling auditing on both displays, the error is still showing up but i get no errors in the log.
Device model is Donatello-01, Android version 4.0.4.
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### Author:  [@DanBW](https://community.xibo.org.uk/u/DanBW)
#### Post date: [March 6, 2019, 12:43pm UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/6 "2019-03-06T12:43:26Z")
Thank you for the further information. The version of Android you are using does not meet the minimum requirements for the Xibo for Android Player. This likely explains the issue you are having.
Xibo for Android requires Android 4.4 or higher, I would recommend updating your Android device or looking for an alternative hardware solution that meets the minimum requirements. For reference, I have included a link below to our Recommended Android Hardware Guide:
> [@Recommended Android Hardware](https://community.xibo.org.uk/t/recommended-android-hardware/4340):
>
> Updated September 2023 We’ve tested the Xibo for Android application on many devices but below are a selection of devices we think work well with Xibo for Android. As a minimum, Android 7 is required to run Xibo for Android 4.x but we strongly recommend running on Android 9 or later. The following recommendations for earlier versions are as follows: Xibo for Android v3.x- as a minimum, Android 6 is required but we strongly recommend running on Android 7.1 or later. Xibo for Android v2.x/1.8.…
On a side note, I would also recommend upgrading your CMS to a newer version, ideally the Latest version as you will find many fixes and features have been added since 1.7.9. This is of course your choice and if you are happy with your setup then it is not necessary.
Many Thanks.
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### Author:  [@googz](https://community.xibo.org.uk/u/googz)
#### Post date: [March 6, 2019, 1:37pm UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/7 "2019-03-06T13:37:07Z")
Many thanks DanBW,
I’ll try updating the Android version and check whether that will fix the problem.
It’s strange as it never had this problem and we have been running this setup for about 1 and half years now.
Anyway will revert with updates.
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### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [March 4, 2020, 5:16pm UTC](https://community.xibo.org.uk/t/xibo-is-not-responding-would-you-like-to-close-it/17864/8 "2020-03-04T17:16:11Z")