Xibo for Android connects to the CMS at regular time intervals which are configured in the Player Settings or on the CMS in a Display Profile. The CMS will record and show the last time the Player accessed the CMS to get new content on the Display Page.
If your player is not connecting to the CMS (the logged in status is X) there are a number of potential reasons.
Not licensed with the CMS
You have forgotten to grant your Player a licence with the CMS. Edit the Display and select to grant a licence.
Not licensed with Spring Signage
If you’re having problems with your Xibo for Android player not downloading updated content from your Xibo server, it could be that it isn’t licensed with Spring Signage correctly.
After your initial trial period expires, you must buy a license from Spring Signage for that player. When you buy a license, you associate it with a particular email address, and you must also ensure that your players(s) have that same email address saved in their settings or in a display profile on your CMS.
Once you’re sure your clients email address is set correctly, from the player menu click the … icon (top right) and then “Check Licence”. Your client will communicate with Spring Signage and will unlock the client to run going forwards.
If it still says that your client is unlicensed on the Status screen, contact Spring Signage support and a representative will deal with the problem for you.
Not logged in
If your Android device is not logged in there also will be X in the ‘logged in’ column. If there were no issues with this device, it might mean that it’s offline/shut down and you’ll need to make sure that your device is powered up and has internet access.
Logged in but not updating
If your Display is marked as being logged in (a tick), but the content is not updating on the Player you should check to see if the player has downloaded all of its content. The “status” flag provides this information. If the status flag is not a tick, the player is still downloading content.
If the player has been in a “downloading” state ([!] or [x]) for an extended period of time you should check that the download window is set to a sensible value in Display Setting Profiles.
If your status is a tick it might be that the player has detected an invalid layout. More information on that here.
Please raise a support ticket with us giving the following information:
A screenshot of the Xibo for Android status window
The content of the “Recent Log” from the Display page. (Requires CMS debugging on “Report Fault” page and Auditing of specific display)