Please note: This page has been updated and can be found at the following location Player not updating from the CMS.
Xibo for Android connects to the CMS at regular time intervals as configured in the Player Settings or on the Display Setting Profile in the CMS. The CMS will record and show the last time the Player accessed the CMS to get new content for a Display.
If your Player is not connecting to the CMS (the logged in status is showing as a X ) there are a number of potential reasons to consider:
Not licensed with the CMS
You may have forgotten to grant your Player a licence with the CMS, please refer to the Installation Guide on how to Connect to your CMS
Not licensed with Xibo Signage
After your initial trial period expires, you must buy a license from Xibo Signage for each Player you intend to use. When you buy a license, you associate it with a particular email address which you must ensure is the same as saved in your Player Settings/Display Profile.
If your email address is set correctly, from the Player menu click on the three dots icon (top right) and then “Check Licence”. Your client will communicate with Xibo Signage and will unlock the Player to run going forward.
If your Player is still showing as Unlicensed on the Status Screen, please contact us by opening a ticket to our support desk.
Not logged in
If your Android device is not logged in there also will be a X shown in the ‘logged in’ column. If there are no known issues with this device, it might mean that it’s offline/shut down. Make sure that your device is powered up and has internet access.
Logged in but not updating
If your Display is marked as being logged in (a tick), but the content is not updating on the Player you need to check to see if the Player has downloaded all of its content. The “status” flag provides this information. If the status flag is not a tick, the player is still downloading content.
If the player has been in a “downloading” state ([!] or [x]) for an extended period of time you should check that the download window is set to a sensible value in Display Setting Profiles.
Invalid Layouts
If your status is a “tick” it might be that the Player has detected an invalid layout. For further information please see the Scheduled Layouts not Working page.
Further Troubleshooting :
Please contact the help desk by opening a ticket and provide the following:
- A screenshot of the Xibo for Android Status Window
- The content of the “Recent Log” from the Display page. (Requires CMS debugging on “Report Fault” page and Auditing of a specific display)