Xibo CMS 1.8.7 - missing thumbnails at Edit Ticker

Thumbnails are not displayed in a custom installation. In the cloud “https://xxxxxxxx.xibo.co.uk/” everything is OK.

Best regards


We run exactly the same codebase as released in the Cloud, so I’d suggest you’re either missing those files, or have some other issue (perhaps filesystem permissions) preventing them being served.

I’d first try running Verify All on the Modules page in the library, and from there look at the CMS logs, and webserver logs for any errors.

Right-click on the preview image and then copy the address of the link:


Strange, there is 2 times morenol in the url.
In version 1.8.2 on the same server it worked.

Perhaps the rewrite base settings are wrong in your .htaccess file in the CMS webroot?

RewriteEngine On

#RewriteBase /xibo
RewriteBase /morenol

# fix authorization header
RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

# requests for api authorize
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^.*/authorize/.*$
RewriteRule ^ api/authorize/index.php [QSA,L]

# requests that start with api go down to api/index.php
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^.*/api/.*$
RewriteRule ^ api/index.php [QSA,L]

# install
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^.*/install/.*$
RewriteRule ^ install/index.php [QSA,L]

# maintenance
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} ^.*/maint/.*$
RewriteRule ^ maint/index.php [QSA,L]

# all others - i.e. web
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^ index.php [QSA,L]

Everything else works.

Did you run Verify All as I suggested?

Does http://www.xxxxxxx.com/morenol/playlist/widget/form/templateimage/ticker/media-rss-with-title return the thumbnail if you open it in a new tab?

I’ve logged it here so we can investigate:

Thank you for your patience with me

Best regards