# Windows client crashes (1.7.4)
**URL:** https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835
**Category:** Help Topics
**Created:** [July 3, 2015, 7:15am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835 "2015-07-03T07:15:11Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@mcnp](https://community.xibo.org.uk/u/mcnp)
#### Post date: [July 3, 2015, 7:15am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/1 "2015-07-03T07:15:11Z")
After sometime of usage, the windows client crashes…when I checked the details …I found the following …
Problem Signature 😄
Problem Event Name : APPCRASH
Application Name : XIBO Client.exe
Application Version : 2.0.0.0
Application Times Stamp : 55802140
Fault Module Name : NTDLL.DLL
Fault Module Version : 6.1.7600.16559
Fault Module Time Stamp : 4BA9B29C
Exception Code : C0000005
Exception offset : 00033A8C
OS Version : 6.1.7600.2.0.0.256.48
Local ID : 1033
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### Author:  [@donnyyeo](https://community.xibo.org.uk/u/donnyyeo)
#### Post date: [July 3, 2015, 9:14am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/2 "2015-07-03T09:14:27Z")
Did you see any pop-up windows dialog box?
What is the message?
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### Author:  [@mcnp](https://community.xibo.org.uk/u/mcnp)
#### Post date: [July 3, 2015, 9:17am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/3 "2015-07-03T09:17:42Z")
Yes, I have mentioned in earlier post …anyways here are the details …
After sometime of usage, the windows client crashes…when I checked the details …I found the following …
Problem Signature 😄
Problem Event Name : APPCRASH
Application Name : XIBO Client.exe
Application Version : 2.0.0.0
Application Times Stamp : 55802140
Fault Module Name : NTDLL.DLL
Fault Module Version : 6.1.7600.16559
Fault Module Time Stamp : 4BA9B29C
Exception Code : C0000005
Exception offset : 00033A8C
OS Version : 6.1.7600.2.0.0.256.48
Local ID : 1033
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### Author:  [@Peter](https://community.xibo.org.uk/u/Peter)
#### Post date: [July 3, 2015, 9:53am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/4 "2015-07-03T09:53:38Z")
Ok, so NTDLL issues may be caused by a lot of things, I am afraid you will have to use google which will probably redirect you to miscrosoft site then you will have to try different solutions to fix this issue.
You may want to try clean boot just reinstalling xibo client/.net could help too, from what I’ve read there are a lot of possible solutions.
If you don’t want to read too much or don’t want to try different little fixes here and there, you can also do something more ‘brutal’ - ie format and reinstall Windows.
I am afraid this is something without one good clear answer.
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### Author:  [@mcnp](https://community.xibo.org.uk/u/mcnp)
#### Post date: [July 3, 2015, 10:06am UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/5 "2015-07-03T10:06:30Z")
Hi Peter,
Thanks for the reply. It seems to be a Microsoft Online Privacy issue …I am trying more on this.
Will share once I find any useful information in this regard.
Regards
Abbas
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### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [March 4, 2020, 4:56pm UTC](https://community.xibo.org.uk/t/windows-client-crashes-1-7-4/2835/6 "2020-03-04T16:56:03Z")