Video freeze and requires restart every time it stopped

Hi! I would like to know if anyone has encountered this. The videos that we recently uploaded will only play once and then will freeze as soon as it finishes. We initially thought it was because the file size is too large but we tried with a smaller file size and does the same. This is happening to all our displays.

Make sure that you don’t have any other region with a duration longer than your video…
Otherwise the layout will stop till all regions been fully showed

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