# Video Failed: Windows Media Player version 10 or later is required
**URL:** https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222
**Category:** Xibo Player for Windows
**Created:** [March 20, 2026, 12:51pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222 "2026-03-20T12:51:59Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@CraftedInSteel](https://community.xibo.org.uk/u/CraftedInSteel)
#### Post date: [March 20, 2026, 12:51pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/1 "2026-03-20T12:51:59Z")
### Before completing please check that the time, date and timezone have been correctly set on the device running the Player.
To be completed by the original poster:
The time and date are synchronized.
# Player Version
Specify the full version you are using, including the revision number.
windows 4 R406.3-406 (updated on January 29, 2026)
# Issue
Videos have been configured for playback, but in the CMS, the “Reported Player Faults” section next to the player only displays:
Video Failed: Windows Media Player version 10 or later is required.
The device itself displays the default layout instead of the video.
Windows 11 Enterprise 24H2
Microsoft DotNet Framework 4.8.1
MediaPlayer 11.2601.11.0
Provide screenshots where possible!
---
### Author:  [@JerryW](https://community.xibo.org.uk/u/JerryW)
#### Post date: [March 23, 2026, 6:33am UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/2 "2026-03-23T06:33:56Z")
Hi CraftedInSteel,
I found a similar post with the same error that you are getting when trying to play a video on your Xibo for Windows (XfW) player; you can find the post [here](https://community.xibo.org.uk/t/media-plays-on-windows-media-player-legacy-but-not-on-the-player-err-2099/33422). As suggested in the post, could you please try to reinstall the Windows Media Player? You can find the guide at the last bulleted point [here](https://support.microsoft.com/en-us/windows/troubleshoot-windows-media-player-errors-b3a9ccc1-6267-093e-0aa3-ea860644ecd4).
Kind regards,
Jerry
---
### Author:  [@CraftedInSteel](https://community.xibo.org.uk/u/CraftedInSteel)
#### Post date: [March 23, 2026, 4:10pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/3 "2026-03-23T16:10:03Z")
Hi JerryW,
I uninstalled the Windows feature as described, restarted the PC, reinstalled it, and restarted again.
Unfortunately, I’m still getting the same result.
I have three Windows clients, and all three are affected.
Best regards
---
### Author:  [@JerryW](https://community.xibo.org.uk/u/JerryW)
#### Post date: [March 25, 2026, 3:47pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/4 "2026-03-25T15:47:33Z")
Hi CraftedInSteel,
I’m thinking of you having another test PC with the Windows 11 Professional variant installed in it instead, as that is the recommended Windows OS for the Xibo for Windows (XfW) player; you can also check the other PC requirements [here](https://account.xibosignage.com/docs/setup/xibo-for-windows-installation#content-1-preparation---minimum-requirements) to make sure all of the minimum requirements for running the XfW player are met. Please note that the Windows Enterprise variant has known video playback issues, which is mentioned in the minimum requirements page for the XfW installation guide.
Hope to hear from you how your test went.
Kind regards,
Jerry
---
### Author:  [@CraftedInSteel](https://community.xibo.org.uk/u/CraftedInSteel)
#### Post date: [April 27, 2026, 4:56pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/5 "2026-04-27T16:56:38Z")
Hi JerryW,
Unfortunately, I wasn’t able to continue the tests because internally we only have Enterprise, Enterprise LTSC, and Enterprise LTSC IoT to choose from.
> [@JerryW](#):
>
> Please note that the Windows Enterprise variant has known video playback issues, which is mentioned in the minimum requirements page for the XfW installation guide.
I understand that Enterprise LTSC and Enterprise LTSC IoT aren’t supported because they lack the media options. As far as I know, that isn’t the case with Enterprise, and there’s no mention of it on the page you linked to either.
I’m currently testing to see if the Electron Player, which is currently in pre-release, works.
Best regards
---
### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [July 27, 2026, 10:57pm UTC](https://community.xibo.org.uk/t/video-failed-windows-media-player-version-10-or-later-is-required/37222/6 "2026-07-27T22:57:29Z")
This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.