# Unable to retrieve external data
**URL:** https://community.xibo.org.uk/t/unable-to-retrieve-external-data/13297
**Category:** Get Help
**Created:** [February 15, 2018, 12:31pm UTC](https://community.xibo.org.uk/t/unable-to-retrieve-external-data/13297 "2018-02-15T12:31:23Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@jbullough](https://community.xibo.org.uk/u/jbullough)
#### Post date: [February 15, 2018, 12:31pm UTC](https://community.xibo.org.uk/t/unable-to-retrieve-external-data/13297/1 "2018-02-15T12:31:23Z")
I have tried to setup the Darksky weather feed and the currencies feed.
Both have had an API key added to the module and I have added a part to my Layout for each in turn.
However both return a blank screen.
When I look into the Logs, I see the following error;
Problem getting currency information. E = cURL error 60: SSL certificate problem: unable to get local issuer certificate (see [http://curl.haxx.se/libcurl/c/libcurl-errors.html](http://curl.haxx.se/libcurl/c/libcurl-errors.html))
and
Unable to reach Forecast API: cURL error 60: SSL certificate problem: unable to get local issuer certificate (see [http://curl.haxx.se/libcurl/c/libcurl-errors.html](http://curl.haxx.se/libcurl/c/libcurl-errors.html))
I am running my web server on a windows host with apache2 and php5 installed. All pre-reqs were complete during install that I am aware of.
I have removed the proxy off the web server to try direct connection but fault still persists.
Is there some cURL config that I must complete somewhere?
When I preview on my client PC or on the Xibo client windows software, is the pull request coming from the server or is it run on the client?
Regards
Jason
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### Author:  [@jbullough](https://community.xibo.org.uk/u/jbullough)
#### Post date: [February 15, 2018, 2:04pm UTC](https://community.xibo.org.uk/t/unable-to-retrieve-external-data/13297/2 "2018-02-15T14:04:03Z")
problem solved - bit of searching on this forum and I came across this post which fixed it for me.
> [@Using Tickers, Forecast, Twitter and other external resources that make use of HTTPS connections](https://community.xibo.org.uk/t/using-tickers-forecast-twitter-and-other-external-resources-that-make-use-of-https-connections/46?source_topic_id=351):
>
> Using Tickers, Forecast, Twitter and other external resources that make use of HTTPS connections It is easy to reference and use external sources in Xibo widgets such as Tickers, however special consideration may need to be taken when referencing resources provided over SSL (anything with HTTPS at the front of the Address). Symptoms You have added a Ticker/Twitter/Forecast media item which references a feed or uses resources served over HTTPS and nothing is shown. You have checked the logs and …
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### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [March 4, 2020, 5:10pm UTC](https://community.xibo.org.uk/t/unable-to-retrieve-external-data/13297/3 "2020-03-04T17:10:09Z")