Unable to log in (new to Xibo)

Hello community,
I’m totally new to this, taking this on after a colleague that left, and I have a couple of issues… I log into the Xibosignage account and when I click on our one display to manage it, it brings me to a very simple sign in page again ( Xibo Digital Signage ) , but it keeps saying my login details are incorrect and there is nowhere to reset them. :((
On top of that today, I don’t seem to be able to access the main Xibo signage website at all, says the page cannot be reached. Please, help!

Hi, could you please contact our helpdesk and provide your instance name and company details so they can assist you with this: support@xibosignage.com

Many thanks

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